Glasses.comReviews of glasses.com

Update: Glasses have just been delayed again for the 6th time with no updates or real responses other than what they copy and paste after every complaint. I want my order cancelled and insurance benefits refunded. These ppl do not need to be in business.

I wouldn’t even give them 1 star. 1 it took 6 weeks to get the glasses. 2 they arrived and they broke within 1 hour 3 no human answers the phones or chats or emails. 4. You’re stuck if u get a bad pair!!! Not worth it. Don’t do it !!!!

Wow my experience the opposite of most here. Actually still dealing with the experience but my nightmare started April 1st & is still going on. If you are ordering regular frames simple prescription should be no problem. I needed prescription Costa glasses for fishing & they were the only ones online. I feel things could have been worked out but helpdesk little information & chatbots could not help with anything. Ordered was delayed out of their control but NO other information like when, why, where do we stand & no where to go to get answers. Most frustrating online experience EVER!

Glasses broke underwarranty. When try to address with "chatbot" they cant find my order. Tried calling/emailing and everything just directs you to the AI chatbot I WILL NEVER BUY HERE AGAIN horrible glasses horrible service

The company lost my glasses before they were shipped and did not contact me until I noticed it was past the estimated delivery date and I contacted THEM. Initially they told me to refer to UPS, who told me they didn’t have my package. Customer service was useless and now I’m getting my glasses AFTER my cruise date (was the whole purpose of my order), and may have to go two hours out of my way to pick them up at a brick and mortar store. I will never be ordering from them again.

I received glasses from glasses.com less than a week ago. They already have a chip/scratch and the company will not replace them because the warranty does not cover scratches. As someone who has been wearing glasses for years, my glasses from other brands DO NOT have any scratches or chips. These glasses are not even my primary glasses, therefore, I do not wear them often. I would strongly encourage potential customers to reconsider before purchasing from this company. The quality of their glasses is questionable, and their customer service is nothing short of disappointing. They seem to care more about the technicalities of a warranty than they do about the customers who keep their business running.

SIDE NOTE; If you look at the good reviews they were all "invited" to review. All the bad reviews where just people reviewing no "INVITE" Interesting.... Do not order from this site. Completely incompetent. Mailed my glasses to an unknown address. When I asked why my glasses were not delivered AI says wrong address so they were sent back. Then they wanted me to change to another pair because what I ordered was no longer in stock. YET, they confirmed my delivery address that was correct. So why not send my already made glasses to my correct address that you have? SO STUPID..You lost my glasses and now its difficult to get refunded.

The lenses are terrible. There is a very narrow view where things come into focus. You have to move your head slightly to the left while looking at a subject in front of you for items to come into focus. I went with Glasses.com lenses when I should have chosen the Oakley manufactured lenses instead. This set that is terrible is with clear progressive lenses. I already have Oakley sunglasses with progressive lenses that work great - but these clear glasses.com lenses need to be replaced.