Glasses.comReviews of glasses.com

The website seemed unable to add two of my 3 selected eyeglasses to the shopping cart. Their website has serious issues. I spoke with customer service, who was very nice, and was told that a ticket to the tech department would be submitted and then I would hear from them after it was resolved. No further contact, three days later. Not sure how they stay in business when they can’t take in an online order for products they have in stock.

I placed an order for eyeglasses, the same eyeglasses I had ordered and received earlier this year. This time I placed the order, received my receipt, my credit card was charged, but I received no order confirmation number. Calling their Customer Service number I encounter people who are totally unempowered. I emailed them the issue and received an email back requesting screen shots of the receipt and the credit card statement. I provided that info two days ago and have heard nothing back. I called Customer Service yesterday, they said try back tomorrow. Today, they say it may take 48 hours. It's already been 48 hours.

I have been waiting on my glasses for a month now and everything I reach out they tell me absolutely nothing about the progress but instead tell me to be patient.

Been trying to order glasses for 2 weeks and got "some" reason the system will not take my payment. I need these glasses ASAP so I can go back to work. They give no reason or time when it will be fixed. Terrible customer service!

Although the ordering process went pretty well, the Ray Ban frames that I purchased are defective. I have tried multiple times to contact glasses.com to discuss repair/replacement. Unfortunately they do not respond to customer inquiries. I would recommend glassses.com to anyone.

Ordered from them twice due to my insurance company going through them. Each time the glasses were over $300 and yet they arrived crooked. I was told to bend them into shape. I don’t know about you but I don’t want to bend $300 glasses! Zenni with $10 glasses is far superior. Can’t believe how ugly and crooked my glasses arrived!

Ordered glasses for the first time from this company. Glasses I received were broken. Lens had fallen out. Frame on one side no screw. Can’t reach them to talk to anyone- all bots. Never again. Very disappointed.

Absolutely the worst company I have dealt with. I have a cancellation email and they still charged my card and will not take back contacts. Cannot speak to a human...all on texts. BUYER BEWARE!!!