Glasses.comReviews of glasses.com

When you send in a complaint, you are sent this response "Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to" their customer service email address. You contact them and never receive a response. Will never deal with them again.

Total Scam Artists!!!! Beware!!!! Almost a month after my order has been placed and still no ship date. Cannot get ahold of anyone unless you use the add additional items/sales prompt. Basically you can only reach a customer rep if you want to spend more money. I have spoken to a sales rep on 4 separate occasions. Gave my phone # and email and they promised to keep me updated. Never received any communications updating my order. I have asked for a supervisor or cooperate # to seek further information. The sales rep will provide no numbers. Beware!!!! This is a money trap. This company does not care about your needs. Once they have your money its over. Do not buy from Glasses.com!!!!

Ordered a pair of Oakley eyeglasses. A year later the lense broke from the stress of the frame. Glasses.com will not repair them. Horrible company. Dont waste your money.

i ordered my glasses over a month ago and they keep delaying them. they have said they will expedite them, but it's a complete lie. scam company! i'll never order from this company again!

Ordered my glasses 2 weeks ago and when it was supposed to get delivered today , they sent an email saying it was delayed then the next day they completely cancelled my order saying they didnt have it . Just stressful how i didnt get notified sooner to look elsewhere and not the day of the supposed delivery. Yet they give me a 30% discount for the inconvenience but on the website it says there already giving the discount out . So why would i need a discount thats already ready for use on the website .

Despite they still responding here, don't trust them at all. Stay away from these scams at all cost. It took them forever to file insurance claims, and they do not bother issuing refund after return. If you buy from here, expect to waste time on hundreds calls without any solution. I bought my glasses last December, now it is 3 months already, they did not do one single thing correct. Save your time and money go somewhere else.

Ordered two pairs of prescription glasses (normal and sunglasses). Received the sunglasses in a week. Kept checking the website under "my orders" and it showed both pairs shipped. Contacted customer service first time, they said it would be delayed a couple more days as regular glasses take more time to prepare than sunglasses (?). Waited a week, contacted again they said sorry your order has been delayed and will ship in 2 weeks. 2 weeks goes by then I get an email saying my order has been cancelled due to out of stock. Complete waste of time. Never again will I use glasses.com.

My worst online retail experience ever. Didn’t think a prescription glasses provider would be the retailer that carried themselves so poorly. 1st off I had ordered a prescription lens with all the anti-everything attached along with express shipping. Order itself took about 12 calendar days without ME repeatedly asking support why my shipping date would change. Fast forward, I finally get my glasses they look great right… but they are missing everything I paid extra for. The lenses order form that came with the package confirms this as nothing was listed in the “coating” section. Then the WORST experience of this all ready trash ordeal, the support service. They might as well have monkeys working it or a trial version of the latest AI chat bots and they could do a better job. I explain to these “representative” my ordeal and they (4 different ones) can’t say anything different aside from “you can initiate a refund/exchange”. One even offered me to “go to Lenscrafter to test my lens coating to confirm if the additional coatings are missing”. Sweet let me take more time out of my day to not fix your mistake but pay an unrelated company to confirm your incompetence. So you want ME to first ship my item back, wait even more days and waste more time to have you more than likely mess up my order again? And repeat this failing process? Eyebuydirect,glassesusa or any one else is better. As at least with those other names, if they mess up your order they won’t force you to be blind for days waiting on them as they are willing to send you your replacement first and trust you to send your error pairs back. Don’t use these guys. Pretty sure they’re N*sis too…