Gisselle S.
HORRIBLE
HORRIBLE! I placed an order Nov 22nd and was supposed to have the glasses shipped to store, UPS tracking showed to my old address I called and asked to update address on tracking and was told they could not and didn’t know what happened, the reprocessed my order December 2nd with next day shipping, well now it’s saying it is delayed. Very terrible customer service and experience overall. The rep I spoke to to cancel my order was very snarky aswell !
Response from Glasses.comDec 5, 2025
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].