Glasses.comReviews of glasses.com

I was so excited to receive my new and much needed frames and lenses. I ordered the exact Rx lenses I currently have but when I put them on, my visual field was an absolute blur and no matter how close or far I was from a computer or book I could not see. Sadly, I have to send these back.

When I placed my order I never received a confirmation email of the purchase. Thankfully I took a screenshot of the order number and eventually was able to acquire it through contacting support but if I never took a screenshot I would have had no idea if the order was having difficulties or what was going on.

Both orders of my glasses were shipped later than expected with no communication from the company. When I inquires about my order, I was told it couldn't be found and eventually, that it was cancelled. Then, the next day one order arrived and the other was just shipped. We love our experience with the glasses but the communication from glasses.com was abysmal.

The glasses didn't fit as expected. I wish I had tried them on physically before the purchase. Now I'm stuck with this fame.

I will never use this company again. The only bad part of this process was returning my frames. I only ordered the frames, I did not order any special prescription lenses. It was a quick and simple process to request a return, but it takes up to 30 days or longer to get your money back from your return. After the first 2 weeks (in business days, over 3 weeks) of the return process, I still had not received any response about how my return process was going? I had to reach out to customer support again. Customers are completely in the dark when it comes to returns.

The pair of glasses did not have the correct segment height therefore I was unable to use.

The glasses unfortunately are crooked. My glasses case was also damaged.

Prices are not affordable.