Glasses.comReviews of glasses.com

The glasses took over 3 weeks to ship and this was just for single vision lenses. To be honest, the glasses would have probably taken longer but they shipped the day after I attempted to cancel. I was also told, through the chat, that I would be reimbursed the express shipping and I received no such reimbursement. This was my first and last order from glasses.com

I received my glasses today. They are $450 designer glasses and they sent no hard case and no cleaning cloth. When I contacted customer service, instead of correcting their mistakes, they said they will have their team look into it. That is no customer service at all!

The ordering experience was exceptional. I ordered 2 pairs of glasses. They accepted my insurance directly through the checkout process. I loved that I could browse frames and chose all of my options. I also liked the ability to see them on me in my camera. The first pair took 2 weeks longer to ship than they originally told me. The glasses were pretty good, but slightly worse than my existing glasses with the same prescription. The second pair arrived quickly, but the prescription was way off and had to send them back. The replacement pair arrived with a good prescription, but the plastic frames were warped. I am waiting for the second replacement pair now.

The glasses are nice, but the prescription sucks. He did not get my prescription right I can’t see a freaking thing through it. It doesn’t change my vision any like there’s no lenses in it. How are we gonna fix this?

Glasses.com is a joke. Seriously, the customer service is horrible, trying to find information about insurance claims/benefits is terrible, they charge you the full price and "submit a claim to insurance" for you when they ship, except when they don't and they play stupid. You have no idea what the real price is with insurance, and then get a run around after the order is placed. Ridiculous.

have to return glasses

I received broken glasses that were missing a screw on the arm of the frame. The lens for that side was not properly shaped to fit within the frame. The really sucky part - despite reaching to them on the preferred method of contact - Facebook, its been two days with no response or phone call. Guess I call my insurance and tell them to contest the claim. Stay away from this company if you need glasses because the only thing you'll is your face turning red from the extremely poor service and support.

Horrible service. My first pair came in wrong and damaged. Then the person helped me place another order and placed the order for the wrong frames. This is ridiculous now I have to take care of this again. I am so upset and frustrated with this.