Glasses.comReviews of glasses.com

Unfortunately the shipping date changed constantly, everyday there was a new shipping date, customer service couldn’t help give an accurate shipping date or find a reasonable solution.

Very bad service, order delayed for 3 weeks, received defective item. No real support

Gave 1 star bcz I have to ,to write a review . Call customer service no . I hear the ring and just right after that it was on hold for about 30 more minutes waited for forever to answer . Nobody to answer there for questions.

Website glitched for weeks while I was trying to order with my eyemed insurance. I’m pretty sure I over paid and not sure if insurance was even synced to the order. My glasses are a reputable brand name and when they arrived they were crooked on my face and one of the lenses was partial popped out. I know they need adjustments when they first come but I believe this could have been made a lot better…maybe from a different place. I’ve ordered from you before with no issues. Sad this time was different

I ordered 3 pairs of glasses on the same day. 2 of the 3 arrived with no eta on the vogue Eyeware. Called spoke with Customer Service Rep. she was no assistance what so ever. Order placed 12/20 and still eta on 3rd pair of glasses.

Mf scammers!!! Accidentally was adding my glasses to cart not logged in, they said 150 for the frames which my insurance covers 200. Perfect. I realize I’m not logged in add the info to get my insurance applied and the price suddenly skyrockets to 300 for the exact frames in cart!!! Horrible dishonest brand. The prices are marked up to ensure you pay out of pocket and they are unreliable

They easily connect to your insurance, but upon checkout it all goes to s h i t. The insurance savings get removed and it took over 20 tries to get insurance to stick. The price would double on the very last step every time until I somehow found the right combination of payments and sideways links. Feels scummy and scammy.

Trying to buy glasses on this website is the most infuriating experience I've had on a website in a long time. Doing just about anything (like switching to another tab and back) loses the insurance information, so I had to re-enter it 6+ times. Trying to use _any_ discount along with insurance blocks the insurance from working but never tells you why the insurance isn't working, just error for no reason. Finally once that's all navigated past, it keeps throwing up errors when trying to pay for the order with a credit card. Eventually I was able to get around that by paying via PayPal, but it's like they don't really want you to buy glasses from them.