Glasses.comReviews of glasses.com

The wrong prescription is put in my glasses.

My glasses came warped and broken I took them to see if it could get fix and lens crafter said that they should of never mailed them out I paid alot of money now I need to mail back the broken ones and wait till you guys mail me the new pair when I really needed them glasses terrible experience

Glasses was filthy when receiving them. The lenses was so smudged and disgusting. I’ve cleaned them several times and still can’t get them clean. I’m not surprised if these were used glasses lenses and just put into a frame. I will return back to lens crafters.

I am unable to wear the glasses. Lenses are way off. I tried for a week and then started the return process. I am still waiting for the return label that was promised within 48 hours.

I ordered and paid for a pair of glasses that I have still not received. They were expected to arrive within 7–10 days, and it has now been 16 days with no update or delivery. When I called customer service, I was stuck in an automated phone system that only repeated the message that my glasses had shipped. I then tried the chat feature and received the same generic response from an AI chatbot. I requested to speak with a real person and was connected to someone identified as “Ryan Wolfe,” described as a live agent. When I asked for confirmation that I was speaking with a live representative, the response I received was: “I apologize, we do not have the scope not related with our service.” This did not address my concern and did not provide any helpful information about the status of my order.

While the people I have dealt with have been friendly and nice, the process to get my glasses has been not only an extremely difficult but a never ending process; as at this point I still have yet to receive my correct order. Originally, I was “unable” to add my insurance benefits leading me to pay all costs out of pockets. The customer service rep at the time reassured me I would receive a reimbursement within 10 business days. After the full 10 days, my initial call in led to me speaking with a manager to get that money returned within the hour. She also was very helpful in getting me a return of that order to the correct solid blue lens. She assured me a replacement order would be on it’s way once the order was verified to be shipped. I waited until the my return order was being delivered to once again call and verify my new replacement is on it’s way. To which I was told no order had been filled and the rep would place a new order and have it express shipped. At this point it has been a month of this process and when they finally arrived to my unfortunate surprise, the glasses are not my prescription and I am back at the beginning having to reach out to customer service to finally receive my correct order.

The product delivered was not the right order, I ordered Sun lenses(Blue) but clear lenses were delivered. The box was also opened from side and the temple covers were also off, which never happened before for my previous meta glasses orders.

I had a very frustrating experience with Glasses.com. I ordered a pair of Vogue VO5518 glasses and accidentally selected the wrong frame size. When I tried to correct it immediately, the website went down for maintenance and I couldn’t access my order or make changes. Customer support was difficult to reach, and there was no easy way to fix a simple size issue before production. For an eyewear company, this lack of flexibility and poor communication is unacceptable. I would not recommend Glasses.com if you need accurate sizing or responsive customer service.