Glasses.comShop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.
Glasses.com (glasses.com) has 2,347 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Unclear & D.
Received a damaged (and empty) delivery box and no glasses.
Response from Glasses.comFeb 11, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Larry G.
I would give zero stars if I could. Was ordering my wife’s prescription glasses got everything done and they were 395 total w the sale price. Great. So I added my insurance and they raised the price 20 dollars and said I can’t have the sale price anymore. So nothing is on sale really and it’s 100 false after spending an hour trying to get insource verified online they raised the price
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Ugne B.
I didn’t get the sunglasses when it was delivered the box was opened
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Steve
The lenses on these glasses were not ground/fitted correctly and were coming out of the frames. I would have expected this issue to have been cought before the shipped. So now I have a unknown delay to get replacement.
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Santino B.
Wrong prescription and they never answer. Their calls are returned their calls. Worst choice I’ve ever made.
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Ethan H.
Terrible customer service. The live chat does not work and no one responds to my email. Also misleading sizing on the website
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Rico M.
I cannot comprehend the incompetence of this site. I have to call in because my insurance can't be found online. Okay. Spend an hour on the phone with someone placing the order and picking everything out and waiting for insurance to come back. Finally get to check out and "a system error" happens and I have to call back the next day with a reference number. Call back the next day and spend another hour on the phone with someone who I can barely understand but thankfully the order goes through this time. Then I finally get my glasses and the prescription is wrong. Frustrated does not even begin to describe how dealing with this site has been. I would never recommend doing any business here if you can help it.
Response from Glasses.comFeb 10, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Jess D.
Was on a chat for hours to place my order, the person chatting left the chat when my discount code wasn’t working. Had to call and wait for over 20 minutes for him to redo the entire order, then not have it go through due to a system error, 3 separate times. Order received and the glasses as extremely darker then the picture shows.
Response from Glasses.comFeb 4, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
