Glasses.comReviews of glasses.com

You have only sent half of my order. There is no explained reason for this. No one has reached out to tell if there is a problem. Just fill half the order and send it out. Waiting to see what you charge my credit card for before I contest the whole amount. Terrible communication with paying customers. Still waiting for explanation on remaining order. Awful!

I bought a warranty only to be charged 53$ extra unreal

I still have not received the return label. I was told I would have it soon yesterday. Today is Saturday and is the best day for me to get to the shipping service. I am being more inconvenienced by not having that Today. I hope you have already started work on my replacement and will use expedited shipping.

I have reached out 3 times via email, I direct messaged on instagram, and even tried to use the “live chat” that doesn’t work. I want to exchange my glasses but I have had zero response!! This is the worst online buying experience I’ve ever had.

Prescription and the left side is totally wrong

I placed my order on my phone. During checkout I was trying to check that my prescription was present for the lenses, but it stated at the time that it would ask for my prescription later. After I placed the order it did not ask for my prescription, and it displayed zeros for all of the settings. I immediately reached out in two different methods stating there was no prescription and it needed to be the prescription on my account. The next day I was informed the glasses were already in shipping and I would have to return them.

Package did not arrive

It's like it's not even a prescription. This is wild. I put them on, and it's my same vision, this is a hazard, I'm appalled.