Glasses.comShop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.
Glasses.com (glasses.com) has 2,347 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listingShowing 125 reviews with 2 stars · Clear filters
Rotonda B.
I was charge for glasses due to my insurance not being applied. After making the company aware they gave a refund or sent an incorrect refund; did not apply 50% off from your company.
Response from Glasses.comSep 15, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
MICHAEL M.
Lens were thicker than expected, blurred vision while wearing tried to wear for 3 hours before got extreme migrane
Response from Glasses.comSep 15, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Daniel P.
Couldn't get my ins. to sync keept trying until I called CSR and they where wispering the whole time and put my on hold 4-5 different times then hung up on me when she decided she couldn't figure it out
Response from Glasses.comSep 15, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Tareef K.
glasses arrived with lenses very loose
Response from Glasses.comSep 8, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
MariaP
I ordered bifocals and put in my total prescription and they were no bifocal lenses in my frame. I chose bifocal only and got nothing
Response from Glasses.comSep 8, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Nearsighted C.
Glasses arrived broken. One lens was left sitting in the box. Forced to return 2 pairs of glasses now. Makes it hard to want to order from here again.
Response from Glasses.comSep 8, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Hank P.
Well, glasses.com used to be the go-to site for great product, good prices, and an easy experience. Seems they have made the process of buying glasses a whole lot more difficult. The site works at the pace of a snail, they tell you to upload your prescription once you purchase the product but then tell you to take a picture of the script and upload it which you can't do because the site won't take anything big enough for the script your doc gives you. There is no where on the order to edit or cancel. So, you wait 10 days until they cancel the order because you haven't upload the script. Oh, I already have my scripts in my file which for some reason they are no longer able to access.
Response from Glasses.comSep 1, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Arturo P.
Wrong prescription
Response from Glasses.comAug 25, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
