Glasses.comReviews of glasses.com

Everything great from the ordering process to keep me posted on the one week delivery. Needed a slight adjustment on the frames and one of the local suggested providers helped me out with that, no issues.

Giving 4 stars based on my experience alone. Took 1 star off simply because of all the other horrid reviews that caused me to panic after placing my order. Only reason I submitted an order with glasses.com in the first place was because they accepted my insurance. I assumed that since my insurance worked with them, that I didn't need to worry about ordering from them. After I placed my order, I wanted to see how long other customers had waited for their orders. That's when I found this website with all the awful reviews and I started to panic that I made a horrible mistake and I was mislead. I read many reviews and had a plan of how to go about fixing the situation if I ended up in the same boat as everyone else. I can confirm the only way to contact this company is by chat or email. But the latter seems to be your best chance, as I tried to chat with them on a Saturday when chat was supposedly open but it was not. I sent an email the same day and actually received a quick reply. I thought I'd be proactive and just send them my prescription for confirmation via email since a lot of reviews said that's something you may have to do even though I was never prompted to do so when making my order or after. As I said, they replied rather quickly and said they would send it to the necessary department, but said my glasses were already being made. I took this with a grain of salt due to the reviews and I had also just made my order the day before. Well come Sunday they had sent me a tracking number already. I check the tracking number but it appeared to not be in the system yet but I also wasn't sure if it ever would be. I had no choice but to wait. A few days later I check it again. It says it should be arriving on Friday. I'm thinking ok let's see, but if it does I still need to take it to someone to check the prescription because it may not be right according to other reviews. It arrived on Thursday afternoon. The glasses appeared to be correct, but the next day I take them to be checked at a Walmart Optical Center. The lady tells me they are spot on and the prescription is correct. So honestly at this point I can't complain. The glasses are in good condition. I don't know if I got incredibly lucky or what. Would I recommend them though? Not necessarily because the other reviews are incredibly concerning. I would not order from glasses.com unless you are using insurance. It will be easier to recover from that than loosing say $300 out of pocket. If you have issues and you used insurance, please report that to your insurance's Quality Control department. The only way I could have done that was via email, but call them and ask. I don't discount the other reviews in any way. I can only speak from my experience. My order was shipped to AL. The prescription was single vision. And the product number was 0AX3053.

I love the glasses I received. It did take longer to ship than I was told but I have ordered many things online and nothing has shown up on time since the pandemic. The frames on the sunglasses do seem a little flimsy but beyond that I have no complaints.

The fastest mail order for custom glasses received! Online profile created 6/12, order submitted 6/12pm. Tried to online chat but it was not available after hours. Checked email next morning (Sat 6/13) and had request for RX. Emailed a scan immediately and received a second email back that the RX was verified. Was waiting for a shipping confirmation email but after below reviews I was worried I might have same experience or a pandemic delay. Imagine my surprise when I received the glasses completely finished and shipped, received within 4 business days! The ENTIRE process took four-five business days (5 if you count the late night order). I would have LIKED to receive an email saying it was shipping, BUT I'm more happy to get the much needed glasses. I am also VERY happy I could input insurance info directly to site and did not have to file a claim form or pay a larger amount upfront and wait for a reimbursement. I do not like the website interface and that needs MUCH improvement. But, as far as receiving my glasses correctly, double sealed and packaged WELL, and within LESS than a calendar week during a very trying time for all, I am extremely happy with my experience. I do feel the frame color is misrepresented as compared to the manufacturer info (it is technically a different color than what is stated and had the frame color actual NUMBER been shown when ordering, I would have ordered a different color entirely as a result). This is not significant for me, but it's technically incorrect and I do not like that. I am reviewing on the OVERALL experience. The website needs MAJOR updates and for a RENOWNED MEGA optical ownership company that's been around for decades, this is SO disappointing. The idea of glasses.com is superb; the execution is not. Love my glasses, though.