Glasses.comReviews of glasses.com

Glasses frame was all twisted and deformed.. I had to take them to a professional to get them corrected..

purchased a pair of eyeglasses and a pair of sunglasses, both with prescription, a few weeks back and added that expedited shipping to have them available for a trip I was taking. Both pairs came just in time prior to my trip, however both prescriptions were wrong? I immediately called customer service to have new ones made in hopes they too would be here prior to my trip. I was greeted very kindly by customer service and she told me that she would straighten it put right away and that this happens all the time? I thought that was odd but welcomed her prompt help and kindly asked that they be shipped out ASAP. Neither pair made it prior to my trip but that was just bad luck, I thought? I have since returned from my trip and have received both “new” pairs. Well now I know what she meant by it happens all the time. The eyeglasses are correct, however the sunglasses are still the wrong prescription?!?!?! At this point I am not confident in your ability to replace them with the correct ones again. Hard to imagine you pay the kind of money it costs for these Costa prescription eyeglasses and sunglasses and they come in wrong not once , but twice. Mistakes happen, however this seems all too common, and now I am still without glasses and sunglasses after waiting twice for them to arrive.

Wrong color on lenses. Hard to get a hold of someone

I was double charge for my purchase

Optics not good. Trying to return. In 3 weeks, still have not received the promised return label.

I ordered prescription lenses, which normally take 6 to 10 days to make before shipping. My order was mailed in under seven hours. They were not prescription, none of the features that I selected were included such as blue light blocking anti-scratch, anti-reflective, etc.. this was the second order on the same day and they got both of my orders wrong. Their customer service was horrible. They did answer, but they weren’t helpful. They were making everything my fault telling me I’m not getting my money back, etc.. I will never ever use this site again for anything. It’s the worst experience I’ve ever had making an online purchase. Also, the worst Customer Service I’ve ever dealt with.

I recently received a pair of eyeglasses from Glasses.com, and unfortunately, my experience has been disappointing. The glasses I received were not well put together. There were visible exposed wires on a couple of sides, and noticeable gaps between the metal frame and the lenses. Overall, the build quality felt poor and not what I expected. I have never had these issues in the past when ordering similar frames and lenses from other vendors. These are brand names frames with extra thin lenses and very disappointed at the poor quality of the product I received. Since I just received them, I’m now having to go through the hassle of requesting a return or replacement, which is frustrating. I am hoping the company makes this right, but based on this experience, I would be cautious when ordering.

Wrong glasses terrible fit placement on lens I order regular glasses these are sun glasses