Glasses.comReviews of glasses.com

Site extremely buggy during purchase. Using my insurance benefits was extremely frustrating. The benefits didn't seem to apply at all. I placed an order and the page was just "loading" eventually after several minutes I refreshed the page and placed the order again. This time the insurance benefits applied but now I also had 2 orders. I was also not able to place an order for 2 pairs of glasses even though my insurance benefits include a discount on a second pair. Email support was also a mess. There were multiple tickets opened for my case and I eventually had to call into support, which directed me back to chat before hanging up on me twice. I had to use the option for calling from a landline phone.

Ordering was very easy. First pair had not been inspected too well and had to be replaced due to a quality issue that was not caught before shipment. Replacement follow-up was very fast and easy. Received the replacement pair of glasses in less than a week. Five stars if the first pair had not had the quality issues found once received. Replacement was fast and easy

Customer Service is useless.

I like the frames selection and the delivery was when expected, however, when you said you would do extra thin lenses, please specify because mine are not thin at all and make them uncomfortable and heavy. I would have paid extra for them, but you didn't give me that option. At least Zenni does really extra things for us with high formulas and they don't overcharge, definitely going back there and not here.

It was difficult to tell which color I was purchasing for the Meta Wayfarer glasses. The website only lists “black” and does not distinguish between finishes like shiny or matte. The invoice also does not show the frame color or size—only a model number. Customers should be able to clearly see exactly what color and frame size they ordered. Please fix the website listings and invoice details so buyers know exactly what they’re purchasing

Shipping delayed and took almost 3 weeks to receive item. Satisfied with item

The promised delivery date was untrue. It took about twice as long as promised. I also went to the website went through the ordering process again, 12 days later. The website was again promising an unrealistic delivery date.

Glasses arrived with the wrong prescription. Not even close. I was able to reach support on chat easily, but the fix for the situation is going to take a long time. I have already been waiting for the glasses. Now I have to wait 4-5 business days to get a shipping label to return the defective glasses. Then they will not even start work on the replacement glasses until my returned glasses arrive. Then I will have to wait longer to receive the finished product and hope they are right this time. For my trouble, they offered a 30% discount on a future purchase. Based on my experience this time, I’m not sure there will be a future purchase!