Glasses.comReviews of glasses.com

Paid for expedited shipping which still took about two weeks, then got my prescription wrong to then try to charge me more for different lenses and then took over a week to “figure out” how to get my return actually returned.

I've purchased several pairs of glasses through Glasses.com over the years, and I've had good experience with those purchases. The glasses are priced reasonably, I can use insurance, and the glasses have been delivered in a timely manner with the correct prescription. This year, I bought glasses that were delivered in August. On Oct 19, the nose piece broke off. I reached out to Glasses.com via email with the order number and details, and they requested some specific photos. I provided the photos on Oct 20. Over the next few weeks, I had to email, chat, and call Glasses.com numerous times. I even messaged them on Facebook, but received no response to my warranty request. I finally reached someone helpful (Jamilia) via phone on Oct 28 and made some progress, but up until that point it felt like chasing Glasses.com for feedback was a part-time job. I printed the RMA and shipping label, packaged the broken glasses, and shipped them back to Glasses.com as directed. A day after I saw the glasses had been delivered back to Glasses.com, I reached out via chat (useless) and email (received an email 3 days later that I would need to call). Reaching someone over the phone is challenging, but I finally reached someone on Nov 11. I still don't totally understand what happened, but it sounds like Glasses.com received my glasses but didn't do anything. The rep researched and ultimately placed a new order on my behalf. The glasses arrived yesterday, over 4 weeks after they broke. The glasses themselves are great, but being without prescription glasses for a month and having to chase Glasses.com as much as I did means I will not buy any more glasses from Glasses.com because the customer service was atrocious.

We used them because they’re in network for us and they have a nice selection with some stylish frames, but the website made the entire process an absolute nightmare. After going through and finding the perfect pair and entering the prescription and selecting the lenses, they wouldn’t accept my military discount after redirecting me to login from their own site. The site refused to let me use Apple Pay after trying multiple times and my screen was stuck on loading for minutes and never cleared. They emptied my cart and I had to start the process all over again. What a mess.

The prices on frames are higher if you have insurance. Also, the prices on mobile are different than on desktop. The frames were 181 on desktop, and 165 on mobile. The lenses were 25 dollars less expensive on desktop. It took over two hours to purchase glasses, because i had to research if I was getting a deal or getting ripped off. I did not feel confident I was getting a good deal. I did not feel that Glasses.com was being transparent. I felt that they are a sketchy company. In the future I would avoid using Glasses.com, I would avoid getting vision insurance. I would recommend finding frames you, then purchase them from whoever is selling them at the lowest price. Then take your frames to purchase the lenses at Costco - you can get a Costco gift card if you dont have a membership.

They like to oversell. Need to be careful before you enter card info. Make sure you triple check price.

They take the order very efficiently. However, they then provide a statement that the glasses will ship in 6 days. It took a month to get the glasses. I wanted them sooner and I would have gone to a different source if they would have been honest about delivery timing. Don't believe this site if they quote you anything about the product - they will say whatever they have to in order to get you to place the order. Edit: I sent my details back to them and after a couple chats found out my frames were out of stock and weren't being refilled. I chose a different frame (still Wayfarers) and waited a few more weeks. When there was no progress on the production of those glasses, I spent 30 minutes on the phone to get a refund and give up.

Had to use glasses.com for my insurance. I’ve used 3 other online eyeglass sites and this is by far the worst! Received glasses after 3 emails because they kept changing my delivery date. Now they come in a cardboard box, no eyeglass case! With black marker dots on both lenses, no one cared to clean them. And no lens cleaning cloth! All of which were included with my previous purchases from other online retailers!

I purchased these very expensive glasses with my insurance. The lenses are to small for the 'designer' frame and feel absolutely like a $2 pair of glasses. I have readers from a big box store for under $10 that are much better quality. order number: 8299930654512