Glasses.comShop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.
Glasses.com (glasses.com) has 2,347 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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tia I.
I have been trying to return the glasses I ordered for over a week…..I still have received no return label!
Response from Glasses.comMay 12, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Valerie F.
Left lens has three scratch marks on it when removed from case.
Response from Glasses.comMay 12, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Jeffery F.
received the wrong order.the label on the box had my correct address. the product in the box is an order for some guy in chicago???
Response from Glasses.comMay 12, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
Michael D.
I never got the glasses somebody dropped the ball the post office says package was delivered although no such package arrived I watched The postman come and go and he never delivered the glasses. No I did not receive my glasses
Response from Glasses.comMay 12, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
TJL
If you even think a return is a possibility do NOT order! Their return process is awful. While it seems fairly easy to box everything up and ship it back, getting your funds back is a hassle. The amount of time they tell you it takes to receive a refund is way longer than most places (10-15 business days) and even after that ridiculous amount of time you still don’t receive your money back. I regret using this company and should have stuck with purchasing in store like I usually do.
Response from Glasses.comMay 8, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Danny
Wrong precipitation. The. Second pair arrived defective frame. Its frustrating.
Response from Glasses.comMay 7, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
max
They'd wasted 2 weeks of my time kept claiming something was wrong with my prescription and refused to send me glasses for it even though I used the same prescription locally before with no issues.
Response from Glasses.comMay 7, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Tina
Rx just isn't right
Response from Glasses.comMay 7, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
