Glasses.comReviews of glasses.com

Everything went well ordering my glasses aside from the ability to file "in network" insurance claim at the time of purchase. I am still waiting confirmation it has been done after the fact.

The ordering process was easy. Glasses came fairly quickly. Im not certain the focal line up quite right with my vision. Also the frames need adjustment as they are loose. I went to my eye Dr. to have the frames tightened up. They were worries they would break if bending. How do I get them adjusted please?

Easy finding glasses and delivery wa good and not long wait

The purchase experience was good. The glasses didn't fit right so I tried to return. Unfortunately, after completing the return form, I was not sent the shipping label. If someone is reviewing this, please send out return labels.

I appreciate the ability to order kick ass frames and lenses for a more affordable price. Your customer service is awesome once you painstakingly go through hell to get to a person.

Easy to use.

I tried Glasses.com thinking I could have a better selection. I bought a pricey Armani glasses. After about a week the glasses became loose and I realized the screw fell out and was lost. Now the problem with glasses.com becomes apparent. I can't just go to my local store for help. Glasses.com has an arrangement with a local shop, but they don't carry the frames or have the screw. I get directed to process a service request through Luxottica which handles their service request, and after a week of considering my case, they tell me "- We are sorry, your warranty service request cannot be evaluated. This request cannot be managed online. Please, contact the retailer you purchased from for further assistance." Seems like replacing a screw is not such a big deal. I'll probably figure this out. But glasses.com is no help is solving the problem. My new $600 frames are seriously damaged. Also, I was unable to VSP insurance to cover the frames so far to date. If I had it to do again, I definitely don't recommend glasses.com. Update March 25, After I posted this review I was contacted by GLSocialCS@ and they shipped me a brand new pair of the same glasses free of charge. I said, "Why don't you have this attitude with the front line support?".

The wait time was really long for me