GlassciasReviews of glasscias.com

Response from GlassciasApr 22, 2025

Hi Nissim, We’re really sorry to hear about your experience and we truly appreciate you bringing this to our attention. We’ll be reaching out directly to see how we can make things right for you. Whether that means a refund, replacement, or something else that works better for you. We want to fix this. Thank you again for your honest feedback. We’re learning and improving with every experience, and your voice helps us do that.

Response from GlassciasJun 21, 2024

Hi Michael, Thank you so much for your feedback on the whiskey glasses. We truly appreciate you pointing out the problem, and we're sorry to hear that the quality didn't meet your expectations. This is definitely not the experience we want for our customers! Our customer service representative will be reaching out to you soon to understand more about the situation and work out a resolution for you. We're committed to making this right and ensuring you're satisfied with your purchase. Thanks again for bringing this to our attention. We look forward to resolving this for you!

Response from GlassciasMar 11, 2024

Hi Alan, we're truly sorry for the delay and the disappointment with your order. We take feedback like this seriously and want to make things right for you. We've actually sent you an email to address your concerns directly. Your experience with us matters most, so please get in touch with us as soon as possible. We're here to ensure you're completely satisfied with your purchase. Looking forward to hearing from you soon!

Response from GlassciasDec 27, 2023

Situations like these are certainly not what we want for any of our customers, and I can understand the frustration and helplessness this has caused. Please rest assured, we are not taking this lightly. I'm personally overseeing the processing of your refund request. Due to the holiday period, our team's response might be a bit slower than usual, but I assure you that we are handling your request as swiftly as we can. Wishing you a joyful and relaxing holiday season!!