GlamliteReviews of glamlite.com

I order a few things and unfortunately she took a few weeks to even ship the products. We have been waiting over a month now. I tried to contact them and no response so in my eyes she has terrible customer service. Shouldn’t take weeks for a return email.

Absolutely terrible and unprofessional customer service.

Glamlite is guaranteed to receive and keep your money if you purchase from them but you are NOT guaranteed to actually receive the product you purchased. I bought one of their $20 palettes that was shattered in the mail due to Glamlite’s shoddy packing job and USPS’s brutality. Their website claims they are not responsible in any way for the package once it leaves their hands, but I strongly disagreed with that notion (especially considering there is no option to add insurance like Route Protection like every other indie brand that doesn’t have their own insurance) so I send an e-mail requesting a replacement, which was ignored for a week until I sent a more strongly-worded e-mail reiterating my request. I was then treated the most surreal and insulting customer service experience I’ve ever had with a cosmetics company. I was offered a refund of FIVE DOLLARS for the “one broken shade” (there were THREE broken shades) from the TWENTY DOLLAR palette I bought, despite the fact that Glamlite does not sell singles of their palettes. Even if they did, they’d expect me to spend that 5$ plus another 8$ shipping for one shade that would likely show up broken again from a palette I paid full price to have ALL of the shades from?!?! Which, again, isn’t even an option cause they don’t even sell singles!! I have no idea what this offer was supposed to even mean. The second option I was given was $10 (again, the palette was twenty. dollars. $20. not 5, not 10, 20. TWENTY.) credit to their store. So I can buy, what, 2/3 of a highlighter or something that would, again, show up broken and Glamlite would deny responsibility for AGAIN? Like, this has to be a joke. On top of that, the e-mail was condescendingly worded and claimed that Glamlite “prides [itself] on excellent customer service and want all of [its] customers to be 100% satisfied”. Followed by the two laughable options described above, which were described as “a courtesy to [me]”. Call me old-fashioned, but courtesy would have been not ignoring my e-mail. I was asking for what I PAID FOR and am OWED. Not a “courtesy”. Absolutely baffling. I sent a reply e-mail expressing my distaste for the options and customer service and have not received a reply since. Looks like I’ll be contacting my bank for that $20 back since Glamlite thinks they can just keep what they didn’t earn. It seems like if you want to do business with Glamlite, you need to be willing to play Russian Roulette with your money, sending it over and over again until you eventually get an undamaged product. If I had known that’s how this company functions, I never would have ordered. This company takes FULL advantage of lax consumer rights legislation in the US. tldr; Would never buy again and would advise anyone else to avoid unless you’re looking for the most infuriating and least rewarding way to gamble. Definitely not if you’re looking for intact makeup, though.

Never buy from this company! Contacting them is a waste of time! $110 bucks thrown away to crooks.

Had so many issues with my order. Firstly, they did not offer shipping to Ireland which they previously had and they did not mention anywhere on their site that this had changed. I placed an order using my US forwarding address with the hopes I could contact them and change my address. After 3 emails I finally got a response in which they told me I could cancel and re-order to ship to Ireland. When I emailed them back to agree to this. While waiting for a response they shipped my order out. While I was annoyed with this, I didn't mind too much. However, they did not include the PO box number on my order which resulted in a lot of confusion for my forwarding company. I tried to contact them multiple times with urgency during this process with no avail. They have no dedicated customer service email, and no confirmation that they even receive an email when sent Terrible customer service which is a shame as their products are lovely.

Order placed 8 weeks ago and has not been shipped. Customer service does not respond. Horrible service. No refund available.

Glamlite is one of my favorite Indie brands. I own every palette including the new one they just made. Keep up the good work Glamlite I'll definitely buy whatever you put out there.

Glamlite do not refund or replace stolen goods. Their customer service is non-existent and as mine was an international shipment they were unwilling to raise the dispute with USPS which is needed for international shipments. Very disappointing. There are other Indy brands that have better service.