Glacier FreshGlacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Glacier Fresh (glacierfreshfilter.com) has 409 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Industrial Supplies · Santa Ana, California
Excellent
Industrial Supplies · Canoga Park, California
Excellent
Industrial Supplies · Roseville, California
Excellent
Industrial Supplies · Chino, California
Excellent
409 approved reviews, newest moderated first
Martin A.
Fits perfectly and lasts a long time. Just what we needed.
Response from Glacier FreshDec 26, 2025
Thanks a bunch for the awesome review—this made our day! We’re so stoked to hear our filter fits perfectly and lasts a long time—exactly what we aim for! It means the world that we delivered just what you needed. Enjoy every sip of that fresh, clean water!
Joe L.
We ordered the 2-Stage Glacier Fresh product to use when we go camping to insure the water provided in the campgrounds is safe to drink and use for cooking. We ordered a water test kit and the water in our camper with the Glacier Fresh filter system installed, registered within the range that is ok to drink.
Response from Glacier FreshDec 26, 2025
Thanks so much for sharing your awesome camping experience with our 2-Stage Glacier Fresh system—this review means the world to us! We’re thrilled to hear our filter kept your campground water safe for drinking and cooking, and that the test kit confirmed it was right in the safe range. There’s nothing better than knowing we could help you enjoy your trips worry-free. Here’s to many more happy, hydrated camping adventures—cheers!
Brandon T.
Do not buy it took them 48 days to even give me a tracking number 46 days I told I don't want it I want a refund. I bought a different brand and it was there in a week, but get this as the new one was coming they sent the tracking for the other one and in order for me to get a refund I would need to refuse it when they delivered it, or call Amazon to cancel it in route which they had no way to look it up by tracking it was only by order number which I didn't buy from Amazon so the order number didn't even match so they gave me another number which in turn gave me another number to the same Amazon people. Option two was of coarse was to get a prepaid labe and send it back that they would provide but in the email it said it would.cost 60.00 for large packages what a joke they give you the run a round to make you want to give up and just keep the piece of shit. They have made amends and worked things out and gave me a full refund next time I’ll call and see what the lead time is before ordering but they are very sincere on their apologies
Response from Glacier FreshDec 26, 2025
Thank you for sharing your honest feedback, and please accept our sincerest apologies for the extensive delays and the frustrating return process you experienced. Your order was part of a pre-sale batch, which unfortunately led to a longer preparation time. This was further impacted by Black Friday and holiday shipping congestion, resulting in additional delivery delays. We are truly sorry to hear that you had already purchased another system by the time yours shipped, and that we were unable to intercept the package in time. We never want our customers to go through such an inconvenient experience. We appreciate you acknowledging that our team made amends and issued a full refund. Your understanding and kind words about our customer service mean a lot to us. We wish you a Happy New Year and hope you always have access to clean, great-tasting water. Thank you again for giving us the opportunity to make things right.
Mark
In spite of looking up the filter for my refrigerator using the model number, I ordered the wrong filter. Although the mistake was arguably mine, I emailed Glacier Fresh, they apologized, took responsibility and offered a replacement. Correspondence was very quick, clear, and professional. The correct product arrived within a few days. Clearly, Glacier Fresh has very good products. In this case, their customer service handling and solving my problem was fantastic. You can buy with confidence!
Response from Glacier FreshDec 26, 2025
Huge thanks for sharing this awesome experience—we’re so glad we could make your filter mix-up right! Let’s be real, even the best of us grab the wrong fridge filter sometimes (we’ve all been there!). We’re stoked our team stepped up fast, sorted your replacement in a snap, and had the correct one at your door in no time flat. Your shoutout means the world—we’re all about making sure our customers shop with total confidence. Cheers to you and your perfectly filtered water!
Happy C.
Ordered a set of water filters for my refrigerator and they arrived quickly and on time.About two weeks later I received another order I let them know that I did not order them.They said it could have been a glitch in the tracking . They made an offer to keep the second order which I accepted.I found them to be very helpful would order again when needed.
Response from Glacier FreshDec 26, 2025
Thanks a million for this fantastic review—we really appreciate you taking the time to share your experience! That extra set of filters was actually our little backup plan: we wanted to make sure you never ran out of fresh filtered water, just in case there was any delay with your original order. We’re so glad you were understanding about the mix-up, and thrilled you decided to keep the extras! It’s awesome to hear you found our team helpful—this is exactly the kind of customer experience we strive for every single day. We can’t wait to welcome you back whenever you need more filters down the line! Cheers to sipping crisp, clean water always!
John C.
Literally half the cost of frig. water filters at Home Depot and Lowe’s, or from the manufacture. But don’t be in a hurry and/or plan ahead, delivery is slow.
Response from Glacier FreshDec 26, 2025
Thank you so much for taking the time to share your feedback and for acknowledging the value of our filters! We sincerely apologize that your delivery was slower than expected. Your order was indeed impacted by the severe shipping congestion during the Black Friday and Thanksgiving period, which caused unexpected delays. We truly regret the inconvenience this caused and appreciate your patience. We are already working on improving our logistics and planning to better handle peak seasons in the future. Thank you again for your understanding and for choosing Glacier Fresh. We hope to serve you better next time!
Ann D.
After receiving my order in a timely manner, one item was missing. I contacted Glacier Fresh and they immediately corrected the mailing mishap by sending the missing item. They were very professional, supportative, providing instant information. I would use them again!
Response from Glacier FreshDec 26, 2025
Thank you so much for taking the time to share your positive experience! We’re truly glad to hear that you received your order promptly and that our team was able to quickly resolve the missing item issue for you. We sincerely apologize for the oversight — occasional shipping errors can happen, especially during busy periods, but we always strive to make things right as soon as we’re aware. Your kind words about our professionalism and support mean a lot to us. We truly value your trust and look forward to serving you again. Wishing you many more days of fresh, great-tasting water!
its K.
Good🤔🤔🤔🧐🧐🧐🧐❤❤delicious😋🤩😍😍
Response from Glacier FreshDec 26, 2025
Love seeing all these fun emojis—you just made our day! 🥰 So stoked our filters are delivering that delicious, crisp water you’re loving. Cheers to more tasty sips ahead!