Glacier FreshReviews of glacierfreshfilter.com

Response from Glacier FreshSep 24, 2026

Thank you for reaching out. I’m very sorry to hear about the issue you experienced after installing the new filter, and I understand your frustration. We want to resolve this for you as quickly as possible. However, we were unable to locate your order using your name in our system. Could you please provide your order number? If you purchased from our official website, it usually starts with “GF.” If you ordered from another platform, please also let us know where you purchased it. Contact us at [email protected]. Once we receive your order number, we will look into it immediately and help resolve the issue for you. We have also noted your refrigerator model: WRS321SDHZ01 and the replacement filter: GF-370-N. Thank you for your patience, and we apologize again for the inconvenience.

Response from Glacier FreshAug 6, 2026

Thank you for taking the time to share your feedback. We are truly sorry to hear about the trouble you've experienced, and we completely understand your frustration – especially if the RFID chip did not work as expected and caused issues with your refrigerator.😔 We take all product quality concerns very seriously and would very much like to investigate this matter for you. However, when we searched our system using the name you provided, we were unable to locate any order associated with it. It's possible that the order was placed under a different email address or name. To help us resolve this as quickly as possible, could you please reply with your order number (starting with "GF")? Once we have that, we will look into your specific case, verify the product batch, and work with you to find a proper solution – whether that means a replacement, a refund, or further technical support. Again, we sincerely apologize for the inconvenience and appreciate your patience. We are committed to making things right for you. Please reply to this email or contact us directly at [email protected] – we're here to help.

Response from Glacier FreshJun 15, 2026

Thank you for sharing this, and I am truly sorry for the frustration and inconvenience you’ve experienced. You are absolutely right – receiving a keyboard instead of refrigerator air filters is unacceptable, and having to wait for an “investigation” only made things worse. I completely understand why you feel this looks like a scam, and I sincerely apologize for leaving you with that impression. After reviewing your case, I see that a mistake happened in our warehouse. We should have shipped your correct filters immediately, and I am sorry we didn’t. To make this right, I have already processed a replacement order for your refrigerator air filters at no charge. The new package has been shipped, and the tracking number has been sent to your email address. You do not need to return the keyboard. Please check your inbox (and spam/junk folder) for the tracking information. If you don’t see it within the next few hours, reply here and I will send it to you directly. Again, I deeply regret the trouble this has caused you. We value your business, and I will personally make sure you receive the correct filters as quickly as possible. Thank you for your patience and for giving us a chance to fix this.😊