Glacier Fresh Reviews | Read Customer Reviews of glacierfreshfilter.com

Glacier Fresh Reviews | Read Customer Reviews of glacierfreshfilter.com

Glacier Fresh reviews

Showing 3 reviews with 3 stars · Clear filters

Patrick C.
Oct 25, 2026
My electronic water meter say 241 …
My electronic water meter say 241 filters not doing much. Very disappointing
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Travis T.
Jul 4, 2026
They show a 30% off coupon for tge…
They show a 30% off coupon for the under the sink system, but then tell you is no good and then give you a 5% off. Bait and switch?
Response from Glacier FreshJul 6, 2026
Thank you for sharing your experience with us – we truly value honest feedback, even when it’s not all positive.😊 We are genuinely sorry to hear about the confusion regarding the coupon for our under‑sink system. We completely understand why that situation left you feeling disappointed, and we can see how it might have seemed misleading. That was never our intention, and we sincerely apologise for any frustration this caused. After looking into our records, we believe the 30% coupon you saw may have been tied to a specific promotion that had either expired or applied to a different product line. However, we realise that this was not made clear at checkout, and that is our oversight. We have passed your feedback on to the relevant team. Should you need anything in the future, we can offer you further discounts; simply contact us at [email protected].
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Brandon T.
Dec 11, 2025
Do not buy it took them 48 days to even…
Do not buy it took them 48 days to even give me a tracking number 46 days I told I don't want it I want a refund. I bought a different brand and it was there in a week, but get this as the new one was coming they sent the tracking for the other one and in order for me to get a refund I would need to refuse it when they delivered it, or call Amazon to cancel it in route which they had no way to look it up by tracking it was only by order number which I didn't buy from Amazon so the order number didn't even match so they gave me another number which in turn gave me another number to the same Amazon people. Option two was of coarse was to get a prepaid labe and send it back that they would provide but in the email it said it would.cost 60.00 for large packages what a joke they give you the run a round to make you want to give up and just keep the piece of shit. They have made amends and worked things out and gave me a full refund next time I’ll call and see what the lead time is before ordering but they are very sincere on their apologies
Response from Glacier FreshDec 26, 2025
Thank you for sharing your honest feedback, and please accept our sincerest apologies for the extensive delays and the frustrating return process you experienced. Your order was part of a pre-sale batch, which unfortunately led to a longer preparation time. This was further impacted by Black Friday and holiday shipping congestion, resulting in additional delivery delays. We are truly sorry to hear that you had already purchased another system by the time yours shipped, and that we were unable to intercept the package in time. We never want our customers to go through such an inconvenient experience. We appreciate you acknowledging that our team made amends and issued a full refund. Your understanding and kind words about our customer service mean a lot to us. We wish you a Happy New Year and hope you always have access to clean, great-tasting water. Thank you again for giving us the opportunity to make things right.
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