Glacier FreshGlacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Glacier Fresh (glacierfreshfilter.com) has 409 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Industrial Supplies · Santa Ana, California
Excellent
Industrial Supplies · Canoga Park, California
Excellent
Industrial Supplies · Roseville, California
Excellent
Industrial Supplies · Chino, California
Excellent
409 approved reviews, newest moderated first
Kim
We have the Coolon unit and can’t wait to take it with us on our RV trips this year. It will be perfect to sit on the counter and have cool clean water!
Response from Glacier FreshMar 23, 2026
That’s fantastic to hear! 😊 We’re so glad the Coolon unit is part of your RV adventures — having cool, crisp water on demand while on the road makes such a difference. Wishing you safe travels and plenty of refreshing sips along the way! 💧Thanks for sharing your excitement with us!
Luis Q.
Purchased a gravity countertop canister as I was tired of buying bottles of water. I also wanted to be environmentally conscious. I can see my trash has come down a lot. In terms of taste, I have to say, the water tastes amazing. My issue is with the design and customer service. The canister has a flaw; it leaks at the bottom. Water is infiltrating through a welded part of the canister and then finding its way out through the bottom. Sadly, you wake to a water mess on the kitchen counter. The second part is customer service; no response after 3 emails with videos and pictures of the problem. Hopefully, they can fix this flaw and provide timely customer service.
Response from Glacier FreshMar 23, 2026
Thank you for your honest feedback — and for giving us the opportunity to make things right. We're glad to hear that the water tastes great and that your switch to filtered water has been a positive change. 😊 We sincerely apologize for the leak you experienced and for the delay in our initial response. Your detailed videos and insights were incredibly helpful, and we immediately shipped a replacement canister from our latest production batch, which has been improved to address this issue. We're glad the replacement is now up and running, and we truly appreciate your patience throughout the process. Your feedback has been shared with our quality team to help us continue improving. If anything else comes up, please don’t hesitate to reach out — we’re here for you.
Sharon C.
Great fit. No leaks. Exceptional price!!
Response from Glacier FreshMar 23, 2026
Thank you so much for your kind words! 😊 We're thrilled to hear the fit was perfect, no leaks, and that you found exceptional value — that's exactly what we aim for with every product. Your feedback means a lot to us, and we're so glad you're enjoying clean, great-tasting water. Thank you for being part of the Glacier Fresh family! 💧
Diahann De R.
I am loving the new Blue pitcher. It's stylish, slim, and the water is delish!
Response from Glacier FreshMar 23, 2026
Thank you so much, Diahann! 😊 We’re thrilled to hear you’re loving the Blue pitcher—it’s one of our favorites too! Stylish, slim, and delivering delicious water is exactly what we aim for. 💙Thank you for being part of the Glacier Fresh family!
katharina T.
I received my stainless steel water filtration system and, after assembly, immediately noticed that the lower chamber is leaking, leaving my entire kitchen counter soaked. I reached out to customer service and received an automated notice that the entire company is away on a nine-day trip. I was then asked to provide photos and video, which I promptly submitted. The only response I’ve received since is that the team is “evaluating whether this is due to damage or installation.” Nothing since! There is virtually no opportunity for improper installation — the system consists of a stainless steel chamber nested inside another. The issue appears to be a product defect. I understand that companies may have scheduled travel; however, this should not compromise customer support, particularly when customers receive defective products. It is unreasonable to expect buyers to simply be patient and accommodating when their item arrives faulty and unusable.It is understandable that defects can occasionally occur. However, when they do, they should be addressed promptly and resolved without unnecessary delay. Receiving a defective product is frustrating in itself — the handling of the issue should not add to that frustration. Based on this experience alone I would not order from them again. I dont want to have to wait for weks to get this resolved if even.
Response from Glacier FreshMar 23, 2026
Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with your initial system and the slow response during our team’s company retreat — that timing was unfortunate, and we’re truly sorry for the delay and the impact it had on your experience. After you shared your concerns, we sent you a brand‑new replacement system from our latest production batch, which has been improved to address the leaking issue. The tracking shows it was delivered on March 6, and we understand you’ll be trying it soon. We value your feedback, and we hope the replacement gives you the clean, leak‑free water you expected from the start. If you’re open to updating your review after you’ve had a chance to try the new system, we’d be grateful — but regardless, we appreciate you giving us the opportunity to make it right.
Patrick
It’s super simple and water tastes great!
Response from Glacier FreshFeb 14, 2026
So glad to hear how simple and great the water tastes—nothing beats that fresh, clean sip every day!Thanks for sharing such lovely feedback; it means the world to us.We’re here whenever you need a top-up, a quick question, or just want to keep that great water flowing.Wishing you endless crisp, refreshing moments and a life full of clean, joyful hydration!
dram B.
The replacement GE XWFE Water Filter worked as advertised The RFID chip satisfied the filter status light!
Response from Glacier FreshFeb 14, 2026
Love hearing your GE XWFE filter fit and worked perfectly—right as it should, with the RFID chip syncing up smoothly with your indicator light! That’s the kind of hassle-free, reliable performance we love to deliver. Thanks so much for taking the time to share your experience—it really makes our day knowing you’re all set with clean, great-tasting water at home. Whenever you need a replacement, have a quick question, or just want to keep that pure water flowing easily, we’re right here for you. Wishing you endless crisp, clean sips, a smoothly running home, and every day filled with fresh, worry-free hydration!
Juana F.
Fast delivery. The filters work with the sensor. Easy to change out. Will order them again.
Response from Glacier FreshFeb 14, 2026
Nothing makes us happier than knowing you got your filters fast, hassle-free, and ready to work perfectly with your sensor—and that you found the changeout simple and straightforward! We truly appreciate you taking the time to share this great experience, and we’re already looking forward to serving you again on your next order. Whenever you need fresh filters, have a quick question, or just want to keep that clean, great-tasting water flowing smoothly in your home, we’re always here for you. Wishing you crisp, refreshing water every single day, a smoothly running household, and all the little conveniences that make life feel easy and bright!