Luis G.
Great Experience with Room for Improvement
I’ll give five stars due to the huge logistical effort involved in shipping around 700 Christmas gifts worldwide. Most importantly, a special mention to specialist Mariana Pereira and her team — a huge shout-out to them for always being available to answer my questions and concerns, handle last-minute changes, and provide constant support. They truly deserve full credit and the highest rating. However, due to the nature of global shipping, the receiving experience for some of us was not as pleasant, festive, or “Christmassy” as expected (for example, like receiving a flower bouquet). Since local courier partners were used, presentation was not a priority for them. As a result, the gifts arrived in plain cardboard boxes covered with multiple stamps, labels, and tape, and filled with bubble wrap or newspaper for protection (which we do appreciate). It was only after opening all this packaging that you could see the thoughtful and nice gift inside. Aside from the shipping experience, which is partially their responsibility, as they are a gift basket company and not a “gift-in-a-cardboard-box” service, the team is excellent and always willing to receive feedback, comments, and requests.