Natasha B.
Extremely unprofessional service
The gift basket I ordered for a relative overseas was not delivered on her birthday. Upon chasing up the order ( a day later) I was told that they couldn't contact her on the phone number. I don't even know where they got the number they quoted from- I didn't give it to them. Upon placing my order I did ask the basket to be delivered to the receipient's address with no prior notice or phone call and in case she wasn't home, leave it with her good friendly neighbours. Although the 80 year old is always at home. As it appears, the task was too difficult for them to accomplish. Or it was their local representatives that screwed up. I received half a dozen of emails from clueless consultants who obviously never read my previous emails or special requests with my order. They kept insisting that the recepients phone number (I didn't provide) was invalid. But the delivery wasn't even attempted!! I regret ever coming across this company. Not only did their unprofessional approach to business was a painful experience to me, the old lady failed to receive a little present for her birthday. I hope you people realise the emotional damage you have caused. Bad bad karma.
Response from Gift Baskets OverseasOct 10, 2020
Hi Natasha, Thank you once again for your feedback. Once again I deeply apologize for the inconvenience caused. I have to admit, this time the error was on our end: our new representative confused the orders and a wrong phone number appeared in yours. I'd like to assure you this is a rare case in our practice and the trainee responsible for the mistake has been assigned a few more training hours so we make sure this will never happen again. As required by our inner policies, any representative working at an order must 100% read all the corresponding emails and order history before making any conclusion or taking any further actions. Since our company is reachable 24/7, naturally, different representatives are taking care of all incoming orders to speed up the process. I apologize that your order has not been processed up to our standards. With that in mind, I'd like to propose a delivery of a bouquet of 5 roses or a box of chocolates for Galina, free of charge for you. I know, a stitch in time saves nine, and even when the birthday passed, we still feel this would be the right thing to do. I totally understand that your confidence in our company is shattered now but I can assure you we have taken your feedback seriously. Olivia Greenfield, Customer Satisfaction Manager with Giftbasketsoverseas.com