Raylani
Yesterday I received an email stating…
Yesterday I received an email stating my order was delivered. I received 2 packages and thought to myself the blankets seem very small, I ordered 5 blankets in this order. When I got home and opened my packages, I found I am missing two blankets from my order. I sent an email out to 2 different support contacts I have for Giftago but have not received a response from either contact as of now, a day after. I am disappointed I have not gotten a response regarding this matter. The blankets I did receive, I am happy with!
Response from GiftagoDec 21, 2023
Dear Raylani, Thank you for reaching out to us, and we sincerely apologize for the oversight and any inconvenience caused. Upon reviewing your order, we'd like to inform you that it was split into two parcels for shipping purposes. The second parcel containing the remaining two blankets was dispatched separately. We've already sent the tracking number for the second parcel to your email. Please check your inbox, and you should be able to track the delivery status of the additional blankets. We deeply regret the delay in our response to your initial inquiries. We strive to provide timely and efficient customer service, and we're addressing this internally to ensure it doesn't happen again. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. If you have any more questions or concerns, please feel free to reach out.