GHS SecurityReviews of ghssecurity.com

Response from GHS SecurityFeb 5, 2019

Dorothy, I sincerely apologize that you have experienced equipment issues with your system, and appreciate you taking the time to provide us with this feedback. I was able to locate your account in our CRM, and escalated and forwarded your equipment issues to a Manager in our Customer Care Department, who should be reaching out to you directly to assist and resolve any/all issues as soon as possible. If you do not hear back from someone within the next 24-48 hours, please contact me directly and I will do all I can to assist - [email protected]. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you. Here to serve, GHS Security

Response from GHS SecurityDec 3, 2018

Ms. Morris, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I assure you we will do whatever we can to remedy any inconvenience you've experienced. I was able to locate your account and notes indicate that a manager in our Customer Care Dept. has reached out to you to discuss the issues at hand and make herself personally available to you in order to ensure you’re 100% satisfaction as a loyal and valued GHS Customer. If your contact with us has not resulted in your 100% customer satisfaction, and/or if there is anything I can do to assist and expedite any other account issues you've had, please do not hesitate to let me know! I can be reached directly via email, 24/7, at [email protected] – please let me know if there is anything I can do to assist you. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Margie, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who will be personally reaching out to you to do all we can to resolve the issues you’ve experienced, and to do whatever it takes to ensure you’re 100% satisfaction as a loyal and valued GHS Customer. Current notes indicate that your service appointment has not yet been scheduled; if there is anything I can do to assist and expedite this process please do not hesitate to let me know! I can be reached directly via email, 24/7, at [email protected] – please let me know if there is anything I can do to assist you. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We hope to hear back from you soon so that we can resolve any and all issues you've experienced. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Elizabeth, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services, and to schedule a complimentary service appointment with one of our expert service technicians to ensure that we are doing all we can to assist and serve you. Current notes on your account indicate that we called and reached your voicemail, and left you a message with information regarding setting up the above system inspection. Please let me know if there is anything I can do to expedite that process - You can reach me via email 24/7 at [email protected]. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We hope to hear back from you soon so that we can resolve any and all issues you've experienced. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Debra, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services, and to schedule a service appointment with one of our expert service technicians to ensure that you are educated on how to properly use your system. We value our customers and do all we can to ensure 100% customer satisfaction; if there is anything else that you need assistance with - including scheduling the above appointment, if not yet done - please do not hesitate to reach out to me directly and I will do all I can to assist! You can reach me via email 24/7 at [email protected]. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Edward, Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your equipment/cameras, system and services. We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Kenricho, Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Care & Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your contract takeover, system and services. We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible. Here to serve, Heather S. GHS Security

Response from GHS SecurityOct 8, 2018

Lillian & Carlos, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services. Current notes on your account indicate that the issues you were facing have been resolved and that you are once again happy with the services and equipment we provide you. We value our customers and do all we can to ensure 100% customer satisfaction; if there is anything else that you need assistance with, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Based on our recent contact, I hope you will consider taking the time to revise your review to reflect the current status of your account and your experience with our company. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Here to serve, Heather S. GHS Security