GHS SecurityReviews of ghssecurity.com

Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a certified letter for them to stop. Was told I would have to pay 300 dollars to get out. Filing petition in Federal Court today.May I add, the first call last year the lady tried to trick me in e-signing to another contract and I refused.

THIS IS NOT A MILITARY FRIENDLY COMPANY. I sold my house last month because im moving to hawaii. The buyer agrees to take over the account. I called them 4x, 1 per week to ensure that the transition happen. They told me that they will reach out to the buyer, so i provided the buyers name and contact info. 1 month passed and they still haven’t reached out to the buyer, until the buyer decided to move with a different company. Now i am left with the account and pretty told me to fck myself because i failed to do my due diligence to inform the buyer.. Thats not the worst part. I talked to Carlos, an account manager. Told me that he was in the Air Force and that i need to talk to my 1SG about the account. And started a pissing contest with me. TELLING YOU GUYS DO NOT GET THIS SECURITY COMPANY. THEY ARE NOT PROFESSIONALS AND HAS VERY POOR CUSTOMER SERVICE

Terrible company, terrible employees, terrible service. I've had GHS / Vio for a few years, and I wish I never did. Last February (2020), they did an "upgrade" of my security system that took a few hours (after being told it would take much less time), and in the end it was actually a huge downgrade, with broken and old equipment just left in place. They didn't tell me ahead of time that they would be installing new, unsightly sensors on all the doors (my house has built-in sensors on all the doors and windows, and the GHS system had been using those before this "upgrade"). Now I have these large plastic boxes on all my doors, where I didn't before. They didn't tell me ahead of time that they were going to replace my wireless motion sensor camera with a wired one that would fail if the power went out. When I found this out, I had to argue with the tech to get them to give me a wireless one, but they had to come back another day for that. The tech who did the upgrade fried the house's built-in alarm panel, and didn't bother to tell me. I only found out later when the other tech came back to setup the wireless motion sensor camera. I mentioned to him that the window sensors were all offline, and he looked into it. He found out the panel was fried, but said it wasn't their fault. It was working before the tech tried to upgrade the system, and it stopped working while he worked on it. I don't know how someone could say it wasn't their fault. So not only did they not bother telling me that I no longer had working window sensors, but then they told me that it wasn't anything they did, and that I'd have to contact Ranger (the company that provided all the built-in security equipment for my house) and work that out with them. When the tech finished the work, they gave me something to sign. He said it was just to confirm the upgrade was complete, but when I read it, it was a 6-month contract extension that he was trying to sneak in. No one had said anything about extending my contract as part of the upgrade, so I refused to sign it. Very shady that they were just trying to sneak that in by saying "here, sign off on my work". This is the kind of company GHS / Vio is. The tech who was supposed to show up a few days later at 11:30 to install the motion sensor never showed up. When I called to ask about it, they had no record of anyone scheduled. Apparently the previous tech never submitted the order for that. I was told someone would come by around 4:30, but they didn't arrive until around 5:30. The new camera he had to install didn't have motion sensors like the previous one did, so it was also a downgrade of equipment. I was told that was the only option. The tech struggled for over an hour to get the new camera to join my wifi network, and had to call his tech support. It turns out the new camera doesn't accept special characters in the wifi password, so I'd have to change my password. I wasn't about to do that for them, so they had to install a motion sensor without a camera (still a downgrade). I guess the wired equipment wasn't the "only option" after all. The tech didn't feel like getting a step ladder, so instead of removing the old sensor and replacing it with the new one, he left the non-functioning one where it was, and installed the new one about halfway down the wall, and not in the corner where it was less obvious like the last sensor. So, another downgrade from a nice sensor tucked away to one right in the middle of the wall. I had asked him to replace the old one, but he argued and insisted that the new position was better. But I really feel like he just didn't want to bother with it, since he had already been there for hours trying to get the other device to work. I decided right then that I was going to cancel my service. I found out that the contract is for an entire year, and automatically renews for an entire year every time. My contract wasn't up for cancellation until Feb 2021, so I'd have to wait an entire year and send them a letter stating I wanted to cancel. I sent them that letter in January 2021. Unfortunately, I was 7 days late getting it post-marked, so now I have to pay for this terrible, useless service for another entire year. An entire year of paying for this horrible service, because I was 7 days late. Unbelievable. They are unprofessional. They have terrible customer service. Their techs break things and try to hide that from you. They don't take responsibility for their mistakes. They give you worse equipment as the years go by. They are by far the worst security company around. Avoid them at all costs. I wish I had.

Total garbage. The only time anything got fixed on our system was when I fixed it myself. This is the only company I have ever done business with that cares nothing about customer satisfaction or service. Stay far away from GHS Security!!!!

This company's way of cancelling is horrible. There is no way of cancelling on the website or through the phone. You have to send a letter one month before to cancel if not you are stuck for another year. I explained that I don't live there any longer. I know that many may be using COVID as excuse to pay, but I honestly had a my father in law in the hospital and died on November. My wife and I took him home on hospice to die in our home. I have my father in the hospital on a vent as I am typing this. I explained and she kept throwing the contract. They have no compassion or ways to work with their customers. Besides I don't live in that house any longer. She kept throwing the contract at me. I wanted to work with them but like any company taking advantage there is no compassion. Stay away from this company. Other companies go to a month to month basis when contract is over. This is a horrible way of doing bussiness.

Back in 2018 a technician was sent out to check my alarm panel to make sure it was working properly. When he finished I had to e-sign his form verifying that he checked my panel. He said I would get an email copy. That email copy was an extended contract my husband and I never saw or agreed to. When I called customer service to complain about it, it was a waste of time and we have been stuck in this contract for two and a half years. Sence they want you to cancel in writing 30 days in advance, I will send it 60 days in advance certified mail, return receipt requested. This is a shady company with terrible business practices. If they have to trick you into a contract instead of presenting it to you and letting you decide what you want to do, this is a company I don't want to deal with and wouldn't recommend to my worst enemy.

I have tried repeatedly to cancel my GHS security contract. I relinquished my home on 12/4/19, they explained at that time to mail the cancellation in writing to their CA address. I mailed my cancellation letter certified mail on 12/10/19. Now they say they did not receive it in time of my cancellation date, which would have been 1/31/20. Clearly 30 days prior to 1/31 is 12/31, my letter was received prior to the 12/31 date but they still refuse to cancel my service. I have read the many reviews of their scams. Clearly they need more business and attempt to make it as hard as possible to cancel and force someone into renewing their service. Do not recommend! I will be writing more reviews, posting on social media, ESP Nextdoor app so all of my neighbors know not to sign up when they go door to door selling. I would warn people to sign with another reliable security company. They replied to my last comment to contact them via chat on viosecurity.com which when you go to press "send" does not work. This is the same as when they say they will return a call and never follow through. *8/3/2020 - The compliance manager was very nice, helpful and was able to resolve my issue. She informed me that company is trying to make changes to better support their customers.

Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to get a call back from anyone it seems and I'm forced to pay the bill if the alarm works or not. Crappy company, worst customer service around.