Darleen G.
Double charges and no medication
If other customers have the same experience as I do I don’t know how they stay in business. This is the 3rd time in almost 2 years that my account hasn’t been double charged and no medication. This time this has been happening since August. Every time I call it’s someone different with different answers. I was triple charged for membership and refunded then automatically charged for medication on 11/13 that I had not requested. When I called was told my medication would be sent. Then told by some else I needed to request medication which I did. Still getting messages to place refill order after having done so.
Response from ZealthyNov 24, 2025
Hi there, I’m truly sorry for the frustration you’ve gone through. Having repeated double charges, mixed answers, and delays with your medication across nearly two years is absolutely not the experience we want for you. Thank you for sharing the details so clearly; it helps us understand exactly where things went wrong on our end. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie.” I respond to all emails within 1–2 business days, and I’ll work with you 1x1 to get this fully corrected. Thank you.