ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Maritza
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Response from ZealthyApr 17, 2024
Hello Maritza! Thank you so much for taking time out of your day to let us know how your experience is going so far. We greatly appreciate it! If you are ever in need of help please feel free to email us at [email protected], give us a call at (877)870-0323 or message us in your Zealthy Message Portal. All of us Zealthy Coordinators are happy to help!
Lindsay G.
Well, overall, the people have been really nice and the process has been super simple, BUT my issue is that I paid for and ordered my medication on 4/3, and it still hasn't shipped yet. I'm on the verge of getting charged for another month & am thinking I will cancel my membership because I am hoping to find quicker access to the medication. I know its not Zealthy's fault, likely has to do with the pharmacy, but either way I don't want to pay for another month having not even been able to try the medication and see how I react to it. So that's frustrating. Again, I cannot reiterate enough how responsive and nice everybody has been, the only issue is the meds taking forever to ship. EDIT 4/17: happy to say I received my meds today. I’ve updated my review to reflect the fact that they shipped overnight and came well packaged direct from the pharmacy. I just took my first dose. Thank you Zealthy!
Response from ZealthyApr 17, 2024
Hey Lindsay! We are so happy to hear that your order was all taken care of and received. We are so excited to be on this journey with you and wish you the best of luck.
Barbie F.
I placed an order and it is taking a long time for it to ship! Reached out to support and they stated they are waiting on the pharmacy to provide an update. The response time is slow.
Response from ZealthyApr 17, 2024
Hey Barbie! We completely understand how important it is to receive your prescription and we want to look over your account and see what the hold up is. Can you please email [email protected] with the email address on your account and the Subject Ticket #44135Lydia? Once we get this email from you we can work 1x1 on getting this prescription sent to you as soon as possible.
Shuby O.
If I could give this company a big fat “0” I would I would not recommend to anybody they lied saying I would pay $450 for weight loss medication just for them to turn around and charge me $99 membership then $670 they even advertised that your health insurance could possible cover it with prior authorization so I made sure to sign up for that as well Just for them to charge me out of pocket. Before the medication even delivered or shipped out I messaged support saying they need to cancel it out that what they had charged me was totally opposite than what was discussed and I was livid. Initially they said they would cancel then 3 days later the medication was on the way to me and they now stated medication orders can’t be cancelled because of policy even during all this I developed a health condition that wouldn’t allow me to use it again as I researched online and it was advised not to use in the condition I’m In now prior to signing up for it so I can’t even use this thing and yet they giving me the run around, no refund, no return label on items I never opened or used, just lame responses. If you know better don’t use this company there was even a better company out there I signed up for that I saw was cheaper and even they refunded all my money back and closed my acct. As for Zealthy the company is a liar, a scam, they will bill you anyhow, and they don’t care about their customers all they care about is the money they will make off of them. I have my bank involved now and I’ve filed a dispute with several evidence in hopes I get all my money back soon enough.
Response from ZealthyApr 16, 2024
Hello Shuby! Thank you so much for taking time out of your day to let us know how your experience is going with us so far. We are so sorry to hear that you did not have the best experience. We reviewed your account and do see that we prescribed your medication for $454. The additional $216 was for 2 months of membership with us. We do require you to have a membership with us the entire time you are on medication, as we have to ensure that you have access to a Provider while on the medication that we prescribed. We do apologize for any confusion. We are not seeing the $99 fee you are referring to. If you are still seeing this on your bank statement please let us know. I also see that we ran your insurance and you were approved for the medication requested. Since you are not using the services going forward, we are going to be reaching out via phone and/or email. We again apologize for your experience but look forward to trying to solve this issue for you. We look forward to working further with you!
jenny V.
My coach is very responsive and helpful
Response from ZealthyApr 15, 2024
Hey there Jenny! We are so happy to hear that you are assigned such a great coach. Thank you for your feedback and we look forward to working further with you.
Susan
It says 189 an month and than they try to charge your card 965 I keep messaging them and they still keep trying daily to charge me 965
Response from ZealthyApr 16, 2024
Hello Susan! We are so sorry to hear about this unexpected charge. We completely understand your concern! We reviewed your account and we are not seeing the charge you are referring to and want to get this charge reviewed asap. Can you please email us a screenshot of the charge, with the transaction number if possible? If so, please reply to the email we just sent you and we can help you further. We look forward to your reply.
Daly
So far so good; the medical team and nutrition coach are super easy to work with and do everything to make sure you understand the process. Also the delivery of the product was super quick, excited to continue this journey!
Response from ZealthyApr 15, 2024
Hello Daly! Thank you so very much for taking time out of your day to let us know how we are doing. We greatly appreciate it and are so happy to hear that your experience is going so great. We are all wishing you the best and look forward to working further with you.
Maria
I have been charged 4 different times for a round a refill. Also I do have the proof… it’s been sent but disregarded. Would love to add that here for those to see that is in fact charged. And to reply back to Zealthy, you cannot reply to your messages back through email with the attachments, I tried twice on Sunday and it says “Message Failure: message blocked.” I would love to send you these images but there doesn’t seem anyway to forward them, portal or email reply…
Response from ZealthyApr 16, 2024
Hello Maria! Thank you so much for reaching out to us in regard to these charges. We are here to help you further. We have made sure there are no issues with the Gmail email address being able to reply back to us. Please add the charges to the Documents tab or try and add the pictures not as an attachment but as an image within the email and we will gladly look further into the charges for you. We look forward to working with you further, Maria.