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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I paid my August membership dues. My refill was due to me on August 13. They still have not fulfilled the request even though they are telling me it has been escalated to the pharmacy team. So I'm now almost 3 weeks off the program. It is my believe they are out of semaglutide, and delaying refills until it's back in stock. They are just not telling me that. But that's just a guess. Otherwise it's just bad customer service.
Response from ZealthyAug 29, 2024
Hey Kendall! We are so sorry to hear that you are experiencing a delay with your order. We would love to review your account to see what is going on and get you an update. Please email [email protected] with the Subject Line Trustpilot and we will do everything we can to help you further. We look forward to your email!
YD
Yara D A.
SEMAGLUTIDE - DON'T DO IT.
I am incredibly disappointed with the service provided by Zealthy. I paid for a three-month supply of medication and membership, only to have the shipping delayed, forcing me to pay for a fourth month while I was barely into my second month of treatment. There was a two-week delay in my medication shipment, which put my treatment on hold, disrupting my progress and causing unnecessary stress.
During my third month, I was advised to increase my dosage from 50 units to 125 units. However, in the last week of my second month, I only had 20-22 units left in my vial. When I brought this up, the provider accused me of wasting the medication by incorrectly drawing it, implying that I was at fault for being short on my last dose. Despite my concerns, I was not advised against taking the 125 units the following week, leading to severe complications.
As a result of this reckless advice, I suffered from severe stomach cramps, nausea, constipation, and fatigue. I ended up in the ER with excruciating pain, where I had to pay $500 out of pocket just for the providers to question who authorized such a high dose. It was clear that I had overdosed on the medication, leading to severe gut issues. The pain persisted, and I had to return to the ER due to the ongoing symptoms.
To make matters worse, I have not heard from a provider since I was advised to go to the ER. I am currently fighting for a full refund and will be disputing the charges with my bank if this issue is not resolved. The service has been nothing short of awful, with random NPs replying to my inquiries and customer service representatives who seem completely clueless about the situation.
This has been an incredibly frustrating and painful experience, and I would strongly advise others to think twice before trusting Zealthy with their health and well-being.
Response from ZealthyAug 29, 2024
Hello Yara! We are so sorry to hear that you have had this experience while using our services. We need to get your account reviewed right away to see the interaction between you and your Provider as well as to review the account entirely. Please email [email protected] with the subject line "Trustpilot". Once we get this email from you we are going to do everything we can to resolve this issue with you. We look forward to working further with you!
KE
Kevin
Order got her quick and on time .
Order got her quick and on time .
Response from ZealthyAug 29, 2024
Hey Kevin! We are excited to hear that you have received your order and it arrived quickly for you. This is exactly what we love to hear! Thank you so much for your feedback, Kevin. We greatly appreciate it and can not wait to hear about how your journey with us continues. We all wish you the best!
SM
Stacy M.
Zealthy has been a true life saver in…
Zealthy has been a true life saver in my weight loss journey. When my insurance would not cover the medication, they went to work and we able to get me covered. I am beyond grateful and highly recommend them.
Response from ZealthyAug 29, 2024
Hey Stacy! We are so happy to have you as part of the Zealthy family and that you have started your journey with us. Thank you so much for taking the time to let us know how working with us is going so far. We are thrilled to hear that we have been able to get you the prescription you wanted, at a price that works for you. We look forward to working with you further in the future and thank you again for your kind feedback.
CC
Carol - Carol McKeown K.
Zealthy program is user friendly
Zealthy program is user friendly. Instructions are easy to follow, application process was seamless and provider reviews were timely and professional. Receiving medications was quicker than expected. Very pleased with Zealthy experience.
Response from ZealthyAug 28, 2024
Thank you so much for your fantastic review, Carol! We're happy to hear that you found the Zealthy program user-friendly and that the application process and medication delivery exceeded your expectations. It's wonderful to know that our team’s professionalism and timeliness have made a positive impact on your experience. Your feedback is incredibly valuable to us, and we’re glad to have been a part of your weight loss journey. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you again for choosing Zealthy!
JH
Jean H.
This really works!
The ordering process is confusing if you have insurance but the care coordinator I worked with was great and got everything squared away.
Response from ZealthyAug 28, 2024
Hey there, Jean! Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you had a positive experience with our care coordinator, who was able to resolve the issues you faced. We’re sorry to learn that you found the ordering process confusing, especially with insurance. Your feedback is invaluable to us, and we’re actively working on improving our process to make it as seamless as possible. We genuinely appreciate your understanding and patience. If you’re open to it, updating your review to 5 stars would greatly help us and others in understanding the full scope of your positive experience. We’re committed to continually enhancing our service and your updated review would reflect the improvements we’re making. Thank you again for your input and for being a part of our community!
AG
Alex G.
It’s been great so far
It’s been great so far, medications arrived on time 👍🏽
Response from ZealthyAug 28, 2024
Hello Alex! Thank you so much for your fantastic review! We're thrilled to hear that your experience has been great and that your medications arrived on time. Your satisfaction is our top priority, and it's wonderful to know that we're meeting your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!
CC
Casandra C.
Signed up
Signed up, but immediately canceled and can't get my membership fee refunded. Very upset and would not recommend them as their customer service sucks.
Response from ZealthyAug 28, 2024
Hello there! We are sorry that you have to experience all those troubles. We would like to further check on your account and help resolve this matter. Can you please email [email protected] with the Subject being TrustPilot? Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!
