ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Marina M.
Nothing but great experience I can't be more happy
Response from ZealthyAug 30, 2024
Hey Marina! We are thrilled to hear that you are having such an awesome experience working with our team. We are so excited to have you as part of the Zealthy family! We appreciate your feedback and look forward to working with you further and helping you achieve your goal.
jd
Super fast responses!
Response from ZealthyAug 30, 2024
Hey JD! We are thrilled to hear that you are hearing back from the Zealthy team so quickly. This is exactly what we strive to do! Thank you for your kind, feedback! We greatly appreciate it and can not wait to work further with you!
Sherry
Quick response time Fast shipping Friendly customer service
Response from ZealthyAug 30, 2024
Hey Sherry! We are so excited to hear that you are having such an awesome experience using our services. Getting your order quickly is always SO great. We are so happy to hear that working with the Zealthy team has been a positive experience for you. Thank you for your feedback, Sherry. We greatly appreciate it and look forward to working with you further!
Kimberly
Extremely displeased. Seems like one person I talk to says the opposite of the other person that I talk to. I was told I would have my medication and 1 to 2 days now they’re telling me 1 to 2 more days because they have too much work is very unfortunate experience so far.
Response from ZealthyAug 30, 2024
Hello Kimberly! We are so sorry to hear that you are getting conflicting information on your current order with us. We would love to review your account and get you the exact time frame for your order's arrival. If you can please email [email protected] with the email address on your account we would greatly appreciate it. Also, please make the subject line of the email as "Trustpilot" so our team receives your email. We look forward to working with you 1x1, Kimberly!
Kim A.
I inquired on their online portal and appeared that the cost was reasonable but realized that it was just for counseling and when I saw the total cost I did not proceed with authorizing payment. I receive an e-mail and text that I needed to continue my application and had already paid for counseling at 49.00, I text back I did not want the service. I called and left a message, and this morning received a call and they said they could not refund my 49.00 even though I did not receive any service.
Response from ZealthyAug 30, 2024
Hello Kim, we are so sorry to hear that our program did not work for you. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee. We do see you were able to get a hold of us yesterday and we have refunded you. You will see the refund back on your card within 5-7 business days of, 08/29/24. If there is anything else we can do to help please feel free to email [email protected] with the Subject Line "TrustPilot" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
doug B.
On the 1st shot it made me violently sick & I had to go to the hospital 3X’s. I notified them right away & continued as I did not get better & had to see more doctors & no one would get back to me. They said over & over- we’ve turned it over to the proper team & they will get back to you asap. Weeks I didn’t hear fm them. I asked them to send a prepaid shipping & i would ship everything back to them, it all unused, and to issue me a refund. It’s like $600 upfront. Many weeks later, they JUST told me they can’t give me a refund. Seriously?! It freezes your esophagus & the food gets stuck up at the top so you feel sick so you can’t eat. That’s why you lose weight. I personally do NOT like feeling nauseous! The minute you stop taking, and eat normally you gain weight back. Also, you may react like I did & throw up for 10 days straight & have to be put in the hospital. It was horrible. I hope this helps people decide.
Response from ZealthyAug 30, 2024
Hey Doug! We are so very sorry to hear that you have experienced this while using your order. We want to assure you that we do not take matters like this lightly. We currently have multiple teams reviewing your account so we can see which options we have that will help resolve this issue. We are going to be reaching out to you personally within the next 1-2 business days with an update. We thank you for your patience while we work on resolving this with you.
Dave
Efficient and effective system.
Response from ZealthyAug 29, 2024
Hey Dave! We are so happy to hear that working with us has been such a convenient and easy experience for you. We greatly appreciate you reaching out to us and providing us with your feedback. We love hearing how your experience is going and appreciate your kind and informative feedback. Thank you again and we look forward to working with you in the future!
Mrs. K.
Update: I've never received a response faster than the one to this review!! I'm not going to bother with responding to a review response when a paying subscriber couldn't get a refund in 2 weeks. Obviously more concerned with their rep than their clients. No thanks. Please be cautious with the subscription plan and use a low limit credit card. Zealthy will submit charges without remorse and take 2 weeks for customer service to return a call and resolve. Cancelling the subscription takes longer than losing all the weight. Save your money!! There are better, more communicative and less tiresome ways to lose weight. FYI I never chatted with a “coach.”
Response from ZealthyAug 30, 2024
Hello, we are so sorry to hear that you have not had the best experience using our services. We would love to review your account, look over your charges, and see why it took so long for someone to reach back out to you. We strive to contact all our patients back within 1-2 business days and have been achieving this goal. If you would like additional help please email [email protected]. Please put your Subject Line as Trustpilot to ensure the email gets to our team. We look forward to working with you, further!