ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Rosie
Help is available very fast. They answer, take care of any issues. Great program.
Response from ZealthyOct 3, 2024
Hey Rosie! Thank you so much for taking time out of your day to let us know how your Zealthy experience has gone so far. We are happy to hear that you are having such a great experience working with your Zealthy team and that our program is working for you. We appreciate you and wish you all the best on your journey.
Happy C.
Customer service is quick and professional. Providers respond to requests very timely.
Response from ZealthyOct 3, 2024
Hey! We love hearing that you are having such a great experience working with the Zealthy team. Thank you so very much for taking the time to let us know how your Zealthy experience is going. We greatly appreciate it and look forward to working 1x1 with you in the future.
Donald B.
Finishing up week 18, a learning experience to be sure, both with the meds and the company, Zelthy. 1st parts there was confusion with my order since I did 3 months at a time but still have to request additional meds and increased dosage. We worked that out by using one phone number and not the app. I even offered to help the app builders with the confusion but its still sends you the wrong direction. The phone help is great and understanding, always quick to solve and get next meds ordered. I haven't tried any other company so I can say "better or worse" and I'll stay with Zealthy.
Response from ZealthyOct 3, 2024
Hey Donald, thank you so much for taking the time to provide us with such wonderful feedback. We are always trying improve and greatly appreciate you taking the time to let us know where we are shining and where we could use some more work. We are happy to hear that our phone coordinator team has been able to help assist you with any questions you have. Our technical team and app-building team is growing so we know they are working on making updates and changes to make your end much easier. If at any time you need any help please feel free to email [email protected] with the subject line Trustpilot and we would love to help. We all wish you the best and look forward to working with you!
Sonja
Crap. I signed up, paid 45 dollars immediately and when I got to paying its saying I need to do a video visit I didn't wanna do so I cancelled my membership. Didn't use anything and they said the 45 is non refundable because it's for services such as..and listed all these services I didn't do. Why isn't the 45 paid after you schedule the visit? Not at the beginning. Rip off!!
Response from ZealthyOct 8, 2024
Hey Sonja! We are so sorry to hear that you are not wanting to move forward with our program. We completely understand wanting to receive a refund and we are here to help! Please email [email protected] with the subject line Trustpilot and our team can help you further. Thank you!!
Courtney S.
Zealthy is a scam. They will confirm that you have not paid for three more months ( a requirement for you to have a script even if you've paid for this month) after you cancel your services. Then, they'll continue charging you. Response time takes days and support is combative. My provider did not even know which medication I was on and submitted a PA to my insurance for a different medication they do not cover-that I was never prescribed- without my request.
Response from ZealthyOct 3, 2024
Hey Courtney, we are so very sorry to hear that you have had this experience using our services. It is very much out of the ordinary and we want to get your account reviewed asap to find out why you are being charged still and why the wrong action was taken on your account. When you have a moment please email [email protected] with the subject line Trustpilot and we would love to help you further. We look forward to your email, Courtney!
Katherine C.
I was unable to continue my treatment because of system issues. I was told to keep submitting rx requests and at one point I had 6 requests. I went two weeks without my rx and decided to discontinue. I asked multiple people to intervene and was told by everyone it was out of their hands.
Response from ZealthyOct 3, 2024
Hi, Good Day! Apology for the inconvenience this has caused you. If there is a specific page/link that doesn’t work. Please send a screenshot to [email protected] Or upload it to your documents page to https://app.getzealthy.com/patient-portal/documents So we can further investigate, I have contacted our technical team to help resolve the issue. Thanks, Jesh Zealthy
Lisa L.
If you have a question they are always there for your needs they are very friendly very nice and a few don't know something they will figure it out for you thanks for being the team that you are
Response from ZealthyOct 2, 2024
Hey Lisa! Thank you so much for taking the time to review us and let us know how your Zealthy experience is going. We greatly appreciate you taking the time to let us know how working with our team has been for you. We are thrilled to hear that working 1x1 with us has been such a pleasant experience. We all look forward to working with you further and wish you all the best!
Elizabeth W.
Absolutely garbage. Did the quiz for birth control, said I wanted nuvaring. They sent a message saying they were sending the pill, I replied I didn’t want it, after TWO WEEKS of back and forth, waiting days for communication they tell me ONTOP of the money I’ve already paid, the nuvaring will cost me at the pharmacy. I told them I wanted a refund or my nuvaring free, we will see how much more of a headache these people are
Response from ZealthyOct 2, 2024
Hey Elizabeth! We are so sorry to hear that you have had trouble getting your order from us. We would love to review your account, see why the order has yet to ship, and help ensure you get a refund or the order you paid for. When you have a moment please email us directly at [email protected] with the subject line Trustpilot and we would love to help you further. Thank you!!