Allen C.
There are much better companies
Was with them for six months. The only month I did not have a problem was the first month. Most months I would go a month without medication even though they would draft my checking account on time. Everytime you speak to customer service they had no idea what the previous agent had said. The final straw was I lost access to the patient portal and tried for two months to regain access. After speaking to five customer service service agents with no solution, I went to Henry Meds. Interactions to get a response from customer service can take up to 5 days. They drafted my account for the final month and did not give me my meds and would not refund my money. Had to dispute it with my bank.
Response from ZealthyOct 9, 2024
Hey Allen! We are so sorry to read that you have not had the best experience while working with the Zealthy Team. Our team should be responding within 1-2 business days, so it is very strange that you have gone such a long time without a reply. We understand your frustration and would love to help look into this charge that you received from us. For additional help please feel free to email [email protected] with the email address on your account and the subject line Trustpilot and we would love to help you further. Thank you!