Abby
Zero Stars
-I was overcharged and not given a refund -Not given a weight loss coach -Terrible customer service Zealthy has some of the worst practices I’ve ever experienced. I signed up with their weight management/weight loss program. I have a needle phobia and wanted to try the oral semaglutide capsules. Because everything on their site and app are built for the injections, I had a lot of difficulty getting started, which should have been a red flag. I proceeded through the process, having nothing but issues with the app and website to add my information to forward to the provider. Then the info would go to the provider, and just sit. I would eventually message the team and they would resubmit and try to get me to restart or I would be asked injection related questions. When I needed refills, the only way to get refills was to do so via the same link as injections, but the questions didn’t make sense. I understand the oral medication isn’t the main product, but the product should be a line item. I was overcharged for medications, not given a coach but still charged for the membership, and their customer service is severely lacking. Do not use this service. There are much better options out there that won’t scam you out of money.
Response from ZealthyNov 5, 2024
Hey Abby! We are so very sorry to hear that you have had this experience while using our services. You should be provided the correct link for refill, as we understand how important it is to receive the order you are wanting. We want to review your account right away as a Weight Loss Coach should be automatically assigned to you when you sign up, and we want to see why you were not provided this service. We also want to review your account and charge to ensure you were not overcharged for your order. Please email [email protected] with the subject line Trustpilot and our team would love to assist. We look forward to your email!