High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
went from a bad customer service to a good one by talking to Dr. Courtney Dancy
I've been having a rough couple of weeks lately due to poor customer service Zealthy had two virtual visits with no-shows from a different provider. I Scheduled my third virtual with Dr. Courtney Dancy, She was there on time, and it made things much better. She explained things and answered all my questions. If I ever need to talk to another provider shortly I will be happy to schedule an appt with her. She also didn't let me down and gave me a solution to my problems. I will for sure recommend her.
Response from ZealthyDec 5, 2024
Hello Paulina! We are both saddened and happy to read your review. We apologize that you encountered this problem with your first provider. We understand how important it is to receive communication with your Provider. We are happy to hear that Courtney Dancy was able to turn your experience around! We agree that she is a great Provider and deeply cares about all her patients. We can not wait to work further with you on your weight loss journey, and if ever there is anything we can do, please email [email protected], call us at 1-877-870-0323 or message us within your account. We are always happy to help!
AG
Anamaria G.
Zealthy is Great!
Zealthy is Great!
Response from ZealthyDec 4, 2024
Hey Anamaria! You are great! We are thrilled to be a part of your journey, and we are so excited to be on this journey with you. Thank you so much for your feedback. We all wish you the best and look forward to helping you achieve your goal.
EH
Emily H.
Poor communication, predatory pricing, and lack of care
I worked with Zealthy for five months, and my experience was deeply disappointing. While they initially seemed to offer an affordable deal, they provided me with less medication than I needed, leading to hidden costs that far exceeded what I was told. They also billed me for doses I didn’t agree to and charged my bank account without my permission whenever they decided to change my medication.
The doctors and providers were consistently rude and dismissive. One even implied I couldn’t afford the medication. When I questioned discrepancies, such as receiving less medication than prescribed, they insisted everything was correct, which felt like gaslighting. There is no continuity of care; you don’t have a dedicated doctor. Instead, a rotation of random providers responds to your concerns without any background knowledge of your case.
Their pricing is shockingly inconsistent. For example, going back to the 100 mg of medication that was $899 during one order, but the same dosage was suddenly $1,799 the next time, with no explanation beyond vague statements like, "This is how it works." Again, they don’t provide enough medication to cover the time frame you’re paying for, forcing you to pay even more. Like when I was charged an extra $1,100 for the same amount of medication because of a supposed dosage increase that was not clearly communicated.
After running out of the insufficient supply they provided and, frustrated with the situation, I compared prices with SEVEN other providers. I found that the same dosage Zealthy charged me $899... or $1,799 was available elsewhere for $270 to $400—a fraction of the cost.
Overall, my experience with Zealthy was marked by poor communication, predatory pricing, and a lack of genuine care. I would not recommend their services to anyone.
UPDATE: Since I have cancelled and deleted my account completely, I called my bank to tell them what was going on and my bank told me Zealthy set up a "subscription" on my behave of $1,795 a month, this is fraudulent and dangerous because even if you lock your card, your subscriptions will still go through.
Response from ZealthyDec 5, 2024
Hello again Emily! We do not lock you into memberships that can not be canceled. We do not offer memberships in this amount, nor have we locked you into this amount. We have tried to charge you for the order, which was voided to ensure the charge does not go through. The only membership you had with us was your monthly weight loss membership, which is canceled out. You can review your charges and any memberships you are signed up for here: https://app.getzealthy.com/patient-portal/profile/billing-history. If there are any questions we can answer, please email us at [email protected] with the subject line Trustpilot or call us directly at 1-877-870-0323. Thank you!
ME
Melissa
I love Zealthy!!
I love Zealthy!!! They are always there to help and support anytime of the day!!!
Response from ZealthyDec 4, 2024
Hey Melissa! We love hearing that you are having such a great experience working with the Zealthy team. We are all excited to be on this journey with you. We truly appreciate your kind feedback and look forward to working further with you.
AP
Angie P.
Easy to communicate
The ease of online communication is a plus!
Response from ZealthyDec 3, 2024
Hey Angie! We are thrilled to hear that you are having such a great experience working with the Zealthy team. We are all excited to be on this journey with you and look forward to helping you achieve your goal. Thank you for your kind feedback!
CC
Christina C.
Straight up scam!!!
Straight up scam!!!! Do not buy from here! I thought I was paying 40.00 until I found out if my insurance company approved it. I then changed my mind after the life threatening side effects like CANCER!!! thyroid cancer, pancreatic cancer and gastrointestinal cancer!!! This stuff is EXTREMELY DANGEROUS AND THEY ARE NOT TELLING YOU THE RISKS! I WILL BE REPORTING YOU TO THE BBB. THIS IS PURE DECEPTION
Response from ZealthyDec 3, 2024
Hi Christin! We sincerely apologize for the experience you encountered with us, and rest assured we are doing our best to provide the best services. We have an expert medical team that provides the best medical information. Please keep in mind when prescribed that your Provider will give you the possible side effects of your chosen medication. If you have any questions you can always reach out to them for additional help. You can also email [email protected] with the subject line Trustpilot and our team would love to help you further. Thank you!
DW
Dustin W.
Horrible customer service takes weeks…
Horrible customer service takes weeks for anybody to ever get back to you after they got my money for the first session and had to give me a refund for $400 because lack of information and I bought another package I didn't need that no one told me about now I'm trying to get my refill and it's taking over two weeks to get anything still nothing and they say there's like 3d different departments dealing with stuff I just quit with these people all they want is your money this is a horrible business I would go elsewhere I hate to leave a bad review that I think everybody should know how juvenile their business dealing is
Response from ZealthyDec 3, 2024
Hey Dustin! We are so sorry to hear that you have had this experience while using our services. We want to review your account right away to see how we can help turn this situation around, as well as see where and who can improve. We want to work 1x1 with you, so please email [email protected] with the subject line Trustpilot, and our team will be happy to help you further. We look forward to your email!
CA
Candace
I am extremely satisfied with Zealthy
I am extremely satisfied with Zealthy. The care coordinator and the provider is always in contact with me. If I have any questions, they answer right away. I would recommend Zealthy to anyone who wants to improve their health. It’s been a great experience.
Response from ZealthyDec 2, 2024
Hey Candace! Thank you so much for taking the time to let us know how using our program has been for you. We are thrilled to hear that you are having the experience we strive to provide and that working with our team has been such a pleasant experience. We greatly appreciate your kind words and feedback and look forward to working further with you. Thank you again, Candace!