ZealthyReviews of getzealthy.com

Amazing support! Expert advice and guidance

I choose this company just by an instinct. I am very pleased so far. The coordinator kept me updated and call to explained the program. I was able to get my questions answered. So far I just started just one injection no problems noted. They are there to answer your questions immediately and very supportive.

Absolutely scam of a company. Won’t refund my money even though they offered ZERO services. Couldn’t access the messaging to care team members on the portal, wrong insurance was used to send a prescription in and they never even attempted to use the correct one once I immediately informed them of this mistake. SCAM. I contacted multiple times via email (as I can’t message them on the portal; it says “your subscription is inactive” but it is not… and my account even shows it’s active, IN the portal) and spoke with multiple employees. All of which refused to refund my money despite all the issues listed above. Simply no refunds, PERIOD. Even if no services are rendered. I then got 3 separate emails saying my order was on the way… and I hadn’t even ordered anything. So i asked what was sent, and they said to “disregard the emails” and no orders had been sent. Like… what the…? Soooo bad. In so many ways. Technologically, ethically, communicatively, everything. Avoid this one, guys!

I have been using Zealthy for 4 months to get birth control. *Edit: I changed my rating from 2 stars to 3 stars because they did well with prescribing birth control, also I can not say how well they do with their weight loss program or other products, from the experience I had. I'm not erasing the rest of my review. However I am adding other edits for a fuller picture.* I had changed my refill date, the website didn't work I guess, because I was charged on the original refill date. When I called to get the order cancelled (unfortunately hours after my card was charged, and after trying to email support), they told me they would put the cancellation in and then I would have to wait to hear from their other team if I would get a refund or not. The prescription was shipped later that same day so I know what they will say. *Edit: I heard from a pharmacy escalation representative the next day. They said what I thought they would say, the prescription had already been shipped therefore they could not do a refund. I understand that. Luckily I had gotten money into my bank account to cover the charge from Zealthy.* I tried to cancel my account with Zealthy on the website but it just kept loading on the last step of cancelling. *Edit: I contacted support to cancel my account. The first email from the support team person said that they are "starting the cancellation of my account, if I had subscriptions those would continue until the subscription was originally supposed to end." Four minutes later they send a follow up email saying I don't have any subscriptions. I responded that that is correct, only birth control plan. I repeated that I could not cancel my account on the website, it wasn't working. The last email from support said "If you wish to cancel your account, go to this link..", the link sent me to the same thing I had already been trying for days. Apparently the first email support sent saying they had started the cancellation process for my account was correct all along. Knowing that sooner would have saved a lot of stress and confusion. Thank you to all the Zealthy support members and other Zealthy team members that actually helped.*

Response for your questions was right away.very helpful

I was nervous about all of it. Is it really that easy, no leaving home, no searching for doctors, no monthly visits, no driving to pick up meds., no anything!?! Everything is really right here and shipped to my door. Was concerned about injecting it myself and side effects etc but it’s been a dream come true and I’m enjoying every minute of it.

The company was prompt in any questions I had. The doctor I have spoken with is very informative and helpful. They are diligent in helping to find the most affordable medicine for your budget and well-being.

I placed an order with Zealthy for a medication refill on 14-Oct-2024 and my credit card was charged $650. Order was shipped on 17-Oct-2024 and was supposed to be a 2-day delivery as medication needs to be refrigerated or kept cool. Shipment did not arrive until 21-Oct-2024 and was very warm. I contacted Zealthy immediately and I was informed that the medication was no longer usable. Zealthy requested several photos of the packaging and contents which were shared with them on the 21st. I was promised a replacement shipment of medication and have not received anything to date. The Zealthy team has been very difficult to reach, unresponsive to messages (chat history attached for reference) and have failed to fulfill their promises. On 01-Nov-2024 I received a message from a 'Care Coordinator' encouraging me to administer the unusable drug! This is an extremely hazardous suggestion from a so-called healthcare company and I had already disposed of the medication after it was deemed unusable. This company should be investigated for fraud! I finally received a refund after contacting the credit card company and the Better Business Bureau but it was clear that Zealthy had no intention of sending new medication. Avoid this company!!!