Dolan D.
Absolutely insane experience
Absolutely insane experience. Paid $156 for a year's supply of meds. Was shipped 6 months and told that due to shelf life, I would have to reach out 6 months later to request the next shipment. I did so. They then charged my card for a full year as a new subscription, but only shipped 3 months of medication this time. I paid for 24 months of meds – they sent 9 months worth. I contacted support, they refused a refund and ignored the other questions in my request. I had to resort to having an extremely aggressive pre-litigation demand letter drafted. Once action was threatened, suddenly it was absolutely no problem to issue a refund. Insane. They literally steal money from patients and withhold prescribed medication. Unless you have an attorney in the family who will work for free, get your meds somewhere else. This company is one whistle-blower away from bankruptcy.
Response from ZealthyFeb 23, 2026
Hi Dolan, we’re truly sorry for the frustration you experienced. We understand how upsetting it must have felt to be charged for a full year, receive only partial shipments, and struggle to get clear answers about your refund. That’s not the experience we want for anyone, and we apologize for how this was handled. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance, you can reach out to us directly.