Hillman R.
I cannot get a single person from the…
I cannot get a single person from the company to answer the phone or respond to an email. My account inexplicably stopped taking my password and will not let me reset it. Hold times exceed an hour. They charged me already. At this point, I just want a refund and cancel my account and service. Upstate 5/2/2025. I did what you suggested and put Trust Pilot in the Subject line of my email. I have heard zero nada, nothing. One of my earlier emails was responded to telling me to email support, which is ironic, since my email went to support and reply can from the support Alias. I honestly do. It know what to make of this. I again state I want a refund and want you to cancel and close my account. You are not authorized to make any more charges to my credit card. I really hope you do the right thing and stop jerking me around. Update May 6. To be honest I think your responses are simply to keep people thinking you actually care, which I dont think you do. At this Point, I just want a refund and want you to cancel my service. I am receiving daily emails from Zealthy to look at by App Inbox, which I cannot access and no one has responded to a single email. I'm inclined to think your site is fraudulent. I did open a dispute with AMEX and did included the 15-20 emails I have already sent seeing support for my access issue and then later a refund and cancelation. It is pretty cut and dry. I have made good attempts to contact you and the only thing I have gotten back from you is when I put something on Trust Pilot. You say it take you 1-2 days to respond, but to be clear. we are going on week. So again refund cancel service. Update May 8th.. I am now 9 days 20 emails 3 phones calls in. I have done everything you suggested below. to the letter, putting my name in the subject line along with trust Pilot. I am pretty certain you guys are a scam. To anyone ready this, beaware that no one from Zealthy has ever emailed me back regarding this issues. I did use AMEX, which affords me some protection. My did put my personal data on their website. and I am worried about that. I will need confirmation from the Zealthy team that my account is canceled and deleted.
Response from ZealthyMay 2, 2025
Hello! I want to apologize that I did not respond to your email. The Subject line needs to be "Trustpilot-Lydia" in order for it to be sent to my inbox. I dug through our inbox and located your email and responded to it directly. If there is anything else I can do to help, please feel free to reply to my email, and I will be more than happy to help!



