Fayez B.
🟡 Caution: My Experience with Zealthy
II’ve probably only written two negative reviews in my life — I usually give businesses the benefit of the doubt. But my experience with Zealthy was concerning enough that I felt it was worth sharing publicly. From day one, I made it clear to their team that I couldn’t move forward unless my insurance was confirmed to cover the cost. I uploaded my insurance info right away and repeated multiple times that I didn’t want to be charged or shipped anything unless it was approved. Despite this, they shipped the prescription without confirmation — and I never received a receipt or any breakdown of the $866 charge. I only found out about it while reviewing my finances with my advisor. When I raised the issue, they first told me I’d get a refund — then later backtracked and refused. I had to go through my bank (shoutout to Banner Bank!) who looked through the documentation I sent — text conversations, screenshots of their landing page, and a video walkthrough of their site — and immediately reversed the charge. The medication is still sitting, unopened, in the same packaging it arrived in. And to top it off, I later got a message from a completely unrelated pharmacy saying another shipment was on the way. To me, this felt like a bait-and-switch situation. Their marketing heavily suggests insurance will be authorized before anything ships — that was absolutely not the case for me. And just recently, almost two months later, I got a message saying my insurance was finally declined… long after the meds had already been sent. If that doesn’t raise red flags, I don’t know what does. My financial advisor said it best: “Imagine how many people don’t check their accounts and don’t even realize they’ve been hit with an $800+ charge — because Zealthy ships first and hopes no one asks questions.” And honestly, why would they send a receipt if it alerts you? If I could upload screenshots here, I’d show you the receipts — but I’ve got a whole folder of them for anyone who wants to see. Just be careful. Always document everything, and don’t assume a company will do the right thing just because you asked clearly.
Response from ZealthyMay 20, 2025
Hello Fayez! I am truly sorry to read your review and hear that you have not had the best experience using our services. I understand your concern with receiving an order that you were not ready for. The medication that is sent directly to your home and the one that is run for insurance are different types of medication. Most patients do want insurance run, but because the process takes 2-14 business days, they enjoy us sending out medication that, when approved by a Zealthy Provider, can be quickly sent out. Our patients can then start their weight loss journey while waiting for a decision from their insurance. I am again sorry that you requested this not to happen, and that the order was still sent to you. You absoutely should have received an automatic email receipt at the time the order was placed. You can also look over any charges in the billing section of your Zealthy account. If there is anything we can do to help, please feel free to email [email protected], message us in the portal, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!