ZealthyReviews of getzealthy.com

3.25,549 reviews
Pharmacy & Medicine
429 Lenox Avenue, Miami Beach, Florida

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Zealthy

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About Zealthy

High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.

Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: getzealthy.com
Website: getzealthy.com
Category: Pharmacy & Medicine
Location: Miami Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Terri A.

Jul 23, 2025

Double Charged, No Service, and Terrible Customer Support

I signed up with Zealthy on July 20, 2025, expecting a telehealth consultation to receive a GLP-1 prescription, as advertised. I submitted all my personal info, including my driver’s license, and entered my debit card details. After I clicked “Submit,” I was taken to an error screen that said, “Oops! Something went wrong.” I assumed the transaction failed and hit the back button—only to find that I had been charged twice. I called immediately to resolve the issue. I did get a callback that same day, but it was almost impossible to hear the representative due to loud, unprofessional background noise—literally chickens and roosters. I explained I was double charged, and the rep said I wasn’t in the system yet, and that nothing could be done until I received a confirmation email. That email never came—just a generic message about pricing with no confirmation number or appointment details. Then, on July 23, I received an automated-sounding callback urging me to “complete my setup.” I didn’t want to risk being charged again, so I called back. As soon as I said I was calling to dispute charges, the rep suddenly claimed they couldn’t hear me—despite my phone working perfectly. That response felt extremely suspicious and unprofessional. To this day, I have received no consultation, no service, and no refund. I’ve been charged twice for something I never received and treated with zero accountability. I strongly warn others to stay away from this company. My experience felt disorganized at best and possibly fraudulent at worst. I’m now disputing the charges through my bank.

Response from ZealthyJul 23, 2025

Hello Terri! I am truly sorry to read that you have had this experience with our team. I want to review your calls and account right away and help resolve the issue you are having with the charges. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

About Zealthy

High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.

Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: getzealthy.com
Website: getzealthy.com
Category: Pharmacy & Medicine
Location: Miami Beach, Florida
Listed on Five Star Index: 2026

Zealthy reviews

5,549 approved reviews, newest moderated first

Nicole
Jul 24, 2025
Horrible communication
Horrible communication. Did not receive any contact from Coaching for almost 2 months until I complained to support and then got a new coach who has checked in once. Almost zero response from care team when I report issues with side effects, multiple requests for the same actions to be completed, such as a check-in to update weight, side effects etc, but account never seems to update. Multiple requests for guidance on medication sent with responses stating the message was being sent to care team but no response from care team ever received. Multiple people appear to respond to the same message stating an action will occur but none ever does. Absolutely terrible communications and customer service.
Response from ZealthyJul 24, 2025
Hello Nicole! I am truly saddened by reading your review and seeing that you have yet to receive the help you need. Our team is currently caught up with messages, so I want to review your account right away and see why you have yet to receive help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
customer
Jul 24, 2025
SCAM SCAM SCAM
SCAM SCAM SCAM I NEVER FINISHED MY MEMEBERSHIP.. THEY DO NOTHING BUT EMAIL BOOM YOU.. CHARGED MY ACCOUNT WITHOUT MY APPROVAL! HAD TO DISPUT CHARGE! NO REAL MEDICAL ADVISORS... EMAIL BOOM YOU WITH A NEW "ADVISOR " EVERY DAY!! THIS IS A SCAM... THEY WILL TAKE YOUR MONEY!!
Response from ZealthyJul 24, 2025
Hello! I am truly sorry that you are not having the experience that you were charged for something you are not using. I would love to review the charge and help change your Zealthy experience around. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
Victoria H.
Jul 23, 2025
I was able to get the medication that I…
I was able to get the medication that I needed in time and it was labeled perfectly. Thank you!
Response from ZealthyJul 24, 2025
Hello Victoria! I am so happy to read your review and hear that your order arrived perfectly and on time. More importantly, I am so happy to hear that we were able to get you the prescription you were in need of. We are all excited to be alongside you, and thank you for your kind, helpful review. If there is ever anything we can do to help, please feel free to email [email protected] with the Subject Line "Trustpilot - Lydia" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
Tami M.
Jul 23, 2025
So far the have been available and very…
So far the have been available and very responsive. Great service thus far
Response from ZealthyJul 24, 2025
Hello Tami! We truly thank you for taking the time out of your day to write a kind review about how using Zealthy and working with our Care Team has been for you. I love hearing that when you need help, you can rely on your Care Team, and that so far everything is going so great. We are all excited to be alongside you on YOUR journey, and we wish you all the best!
Clyde T.
Jul 23, 2025
Easy process!
Easy process!
Response from ZealthyJul 24, 2025
Hello Clyde! Thank you so much for taking the time out of your day to write a kind review about how using Zealthy has been for you. I am so happy to hear that everything is going so easily. We are all excited to be alongside you on YOUR journey, and we wish you nothing but the best!
Michelle
Jul 23, 2025
Deceptive billing
Deceptive billing. I canceled the weight loss because of being lied to about the cost and no service was rendered. Billing owes me refund of 39 and is still trying to take 499 off my account. By far most Deceptive horrible medical providers ever. I froze my card so zealthy couldn't steal my money.Do NOT use zealthy for weight loss, they lie about cost and try to take money before even being seen by a providers!!
Response from ZealthyJul 24, 2025
Hello Michelle! I am truly sorry to hear that there was confusion about our weight loss program. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. I understand wanting to receive help with this pending fee, and I am here to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
Arlene
Jul 23, 2025
Great!
Prompt and very helpful!
Response from ZealthyJul 24, 2025
Hello Arlene! Thank you so much for taking the time out of your day to write a kind review about how using Zealthy has been for you. I am so happy to hear that you are having such a great experience. Also, I love hearing that when you are in need of help, you can rely on your Zealthy Care Team. All of us are excited to be alongside you on YOUR journey, and we wish you all the best!
Terri A.
Jul 23, 2025
Double Charged, No Service, and Terrible Customer Support
I signed up with Zealthy on July 20, 2025, expecting a telehealth consultation to receive a GLP-1 prescription, as advertised. I submitted all my personal info, including my driver’s license, and entered my debit card details. After I clicked “Submit,” I was taken to an error screen that said, “Oops! Something went wrong.” I assumed the transaction failed and hit the back button—only to find that I had been charged twice. I called immediately to resolve the issue. I did get a callback that same day, but it was almost impossible to hear the representative due to loud, unprofessional background noise—literally chickens and roosters. I explained I was double charged, and the rep said I wasn’t in the system yet, and that nothing could be done until I received a confirmation email. That email never came—just a generic message about pricing with no confirmation number or appointment details. Then, on July 23, I received an automated-sounding callback urging me to “complete my setup.” I didn’t want to risk being charged again, so I called back. As soon as I said I was calling to dispute charges, the rep suddenly claimed they couldn’t hear me—despite my phone working perfectly. That response felt extremely suspicious and unprofessional. To this day, I have received no consultation, no service, and no refund. I’ve been charged twice for something I never received and treated with zero accountability. I strongly warn others to stay away from this company. My experience felt disorganized at best and possibly fraudulent at worst. I’m now disputing the charges through my bank.
Response from ZealthyJul 23, 2025
Hello Terri! I am truly sorry to read that you have had this experience with our team. I want to review your calls and account right away and help resolve the issue you are having with the charges. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

ZealthyReviews of getzealthy.com

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About these reviews

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