Jean
Horrible business practices!
Review 2 in hopes to get an answer. I left a review earlier this week stating this: “When I signed up I was a bit startled by the pricing. I decided to go ahead and give it a try to see if it worked. My bank stopped the charges as possible fraud. I released that hold. I continued to get a message probably once an hour that my payment did not go through. The next day I thought, hmmm, I bet that might be correct and paid the $670 again like a fool (thinking the first hold charge would fall off). I then had both charges come out and since last week have gone back and forth with like 20 different people providing proof then being told by the next person that they reviewed my account by email and show I was only charged once. I have begged them to check a different way other than “email” to no avail. Late last week I asked yet again and got someone who told me that they submitted a refund notice to “management”. Today I checked back in and was told they checked by my email and I was only charged once. I do not think they even read or reference all of the previous emails attached to the whole string of messages. I am beyond frustrated and angry at myself for being duped out of $670. I have also messaged them through their online portal and texted as I was advised to do. They have some pretty aggressive techniques, but I wish that customer service was one of them.” I had someone named John reply to that review asking me to contact him with more information (email I used to sign up). I did so, and “Lydia” responded to me and I do not think she even read the email. I am so tired of this, but will fight as long as I need to to get refunded the extra $670 they took from me. Next step is probably the BBB.
Response from ZealthyAug 7, 2025
Hi Jean, I truly hear your frustration, and I’m so sorry you’ve had to go through this experience. You absolutely deserve clarity and care, and I want to make sure this is handled properly moving forward. Please feel free to email [email protected] with the subject line "TrustPilot-Jojie". I personally respond to all emails within 1–2 business days and will work with you 1-on-1 to get this fully resolved. You have my full attention, and I’ll make sure nothing is overlooked. Thank you again for your patience and for bringing this to our attention.



