WellueWellue was founded in 2013, specializing in developing electronic devices with medical-grade accuracy and consumer-friendly.Our mission is to bring peace of mind by finding an easy and intelligent way to deliver health data to patients and clinicians.Wellue focuses on a number of blood oxygen monitor, ECG monitor and handheld ultrasound type products,etc. Our products include various vital signs monitoring equipment and fitness and health-related products and are exported to more than 40 countries and regions around the world.
Wellue (getwellue.com) has 420 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Pat H.
No realtime iphone app
Response from WellueAug 8, 2023
As checked that we replied you through email by last 28th about the app, but have no luck to get you further question or updates. We appreciate it if you may contact us more to resolve the problem issue.
Joseph B.
Wellue sent a promotional email to write a review for their O2Ring Smart Oxygen Monitor in exchange for a Free Monitor. Few details were provided so I inquired with several questions of my own. I received a response (name withheld as a courtesy to the individual support person). Unfortunately, her writing style is below par (word salad); hence, I had to re-write for clarification. Again, word salad was emailed back to me. In addition, Wellue has no customer support phone number (mentioned in other Trust Pilot reviews) so I found it much too difficult to seek a different support person with a better grasp of English. I'd probably be contacted by the same word salad artist. Wellue should not hide behind email and provide a telephone number. Telephone calls are cheap these days! What's more, their HR department should ask for writing samples prior to hiring front-line support personnel. I can not trust getting my money back after the review is submitted if I don't know the full promotional details. I shouldn't have to ask. J. Bell
Janmm
I loved the ring then the rubber broke. I contacted customer service and was told they needed the invoice before they could fix it. I couldn’t find the invoice, and replied that I just want it fixed despite if it is in warranty or not. I never said I wasn’t prepared to pay for repairs. They have continued to ignore my requests for help. So while the ring is good and did wake me when i stopped breathing at night, it’s pretty useless if you cannot get it repaired. I considered buying a new one, but if this is going to keep happening it’s a waste of money. I have put in several requests in different ways…nothing. Absolutely terrible customer service.
Steven P.
I have a Wellue O2 Ring and I like it for the most part. However, it has developed some issues and I need to get it repaired / replaced but I can not get any replies from Wellue. I have turned in 3 on-line contact forms, one chart form and even tried t call a customer service telephone number I found on-line - all with no response. I am going to purchase a new monitor but I will not purchase any more Wellue products again and will warn others of my issues. Trustpilot said Wellue wanted more info or my review may be taken off but I see nothing here asking for additional info so now I am wondering if this is a means to get bad reviews taken off. I DID purchase another monitor from a different company that I have been using for almost 1 year now and am very happy.
