Marina B.
Bad service
I ordered the Portable Mesh Nebulizer based on the description and photos on their website. The mask that goes over the mouth and nose did not look the same as the mask on the photo. The mask I got was folded in half and had a headband. Since the mask was folded, it squeezed the face, making it difficult to breathe. I contacted the company as I wanted to return it. On their site it says you have to write to them to get a return address. The site also states that they will respond in 12 hours. This was not always the case. I got a reply saying that I needed to wait a few days for the return address as they were moving their warehouse. I asked them for a prepaid return label but they wouldn't send me one as they said that what I had received was the same as the photo. I sent them photos of what I had received and the photo on their site, but they insisted it was the same. I spent $16 on the return shipping.
Response from WellueMar 31, 2022
Hi Marina We will reply within 24 hours on weekdays and may reply a little later on holidays or weekends. Everyone's subjective feelings may be different, we will control the quality of the product, if the product has quality problems, we support the return service, you can contact [email protected]. Best, Wellue Health