WellueReviews of getwellue.com

Poor customer service. I constantly tried to get a response despite the fact their website says I will get one. Then they keep moving the goal post. First it was “you emailed us on a weekend”, so I suggested they update the website to clarify. No response. 4 emails later, waiting 3 days between each request for a reply, they finally say it was the holidays (nearly 3 weeks after NYE). I ask for a very reasonable feature, they say it can’t be done. I ask why and they say just say it can’t. I follow up twice and remind them I’m asking WHY and they simply repeat that my demands were forwarded to another department. I didn’t make “demands.” I made a request. This shows they aren’t paying attention to what’s actually being asked. Wellvue is guilty of what is called feedback retaliation. It’s basically lashing out because give you criticism and want you to do better. There’s also tones of being anti autistic, as autistic people like myself while not rude, are very straight forward. You may claim “but they didn’t know you’re autistic.” You can know or sense someone is different in some way and be hateful about it. In my case, Wellvue needs to address implicit biases it has against the autistic. It’s my hope HR/DEI department will coach them on this. Until then, I’m not using their product and will go elsewhere.

ECG MONITOR Bought it Oct. 2021 and used it fewer than a dozen times. Summer of 2022, I could not charge or download properly, so I put it into its box for “later”. About a week ago, Tried again but noticed that the clamp that connects the Data/Charging cable to the sensor, had a broken hinge lug. Complaining to the “Support Team” @ Wellue, I was told that because It was a couple of months out of warranty, I would need to buy a new cable (about $30). When I explained that this was clearly a materials/design problem, they admitted that they are now working on improving the design, but I would still need to buy a new cable. As it is, I have a $350 monitor that is unusable. I was wandering how many people have had the same problem.

This pulse ox worked well for a few months and then it stopped working. I now only see a Power icon on the monitor. Wellvu doesn't reply to my requests for service and they don't have a telephone number to call.

Customer service is horrible. I’m trying to return my device and the support team is stalling around not providing a return address . They didn’t respond to my emails for 3 days and you can’t get a hold of them otherwise. There is no phone number provided not is the email conversation leading anywhere. Watch out for this company. It’s a SCAM

My name is Yi-Rong Yang. I’ve ordered the health-related products from Wellue company for my grandparent’s anniversary back in January 2022 but my grandparents have not yet received my gifting order. I’ve reached out to Wellue company for many times, but responded to me with no resolution. My grandparents also went to the local post office for 6 times and asked about this missing package, and every time when my grandparents went to the local post office and they were being told to contact the merchant for the refund or replacement, but every time when I emailed (since Wellue company doesn’t even have a customer care phone number) them about this long-standing order issue for the past 3 months, first they ignored, then later for a long while, responded that’s not their fault, No resolution ever to this order issue so far. I wish I would check this company’s reviews before placing the gifting order for my elderly grandparent’s anniversary. As far as for the respect and courtesy reserved for my elderly grandparents related to this long-standing order issue, and I’ve already taken the step backs and compromise with partial replacement for this gift order for my elderly grandparent’s anniversary. But this company responded by stating this is not their fault. I’ve already let my grandparents down regarding this gifting order issue, and have asked them many times taking trips to post office about the missing package, from what the postmaster told my grandparents for their last trip to the post office inquiry about this missing package, “please reach out to merchant for refund or replacement, this is definitely not appropriate way of how to take care the senior, please let me know if I need to call the merchant to get this issue resolved in timely manner instead of bothering the elderly coming to me again and again and got no resolution.” I’m being very frustrated and helpless going back and forth with you professionals since no action is being taken and no resolution for this order incident. But if you professionals can show some kind of conscience and humanity to helping my elderly grandparent gifting order, and taking partial responsibility and do the partial refund or replacement for this order incident, your help and support are being deeply appreciated. Order #68217 All consumers please stay away for this merchant, very irresponsible! A scam company. Sincerely, Yi-Rong Yang 4/6/22 Dear Wellue customer care professionals, I deeply appreciate your responsiveness. We’ve been going back and forth so many times, and your company is not even able to help me out with this missing gifting order. And I’ve let my grandparents went to the post office for so many times for this missing package, and your company turned around saying something else. Please process the refund or replacement for my gifting order to my grandparent anniversary. Thanks a lot. Sincerely, Yi-Rong Yang 4/8/22 Dear customer care professionals at Trustpilot, After 2 and half months going back and forth with Wellue to resolve my gifting order issue, they finally sent the replacement out to my grandparents. it’s very long time taking for my grandparent’s anniversary gift order. Very mental exhaust with frustration and headache when dealing with Wellue for this long-standing gifting order issue. But yet one needs to be very very very patient waiting for their response. And reaching the key person and decision-maker is extremely important when it come to the resolution for issues. Sincerely, Yi-Rong Yang 5/18/22

This product had my ringing my doctor's and my doctor rang the hospital for me. This is a really bad disign. My oxygen levels dropped to 69% yes you heard me correctly 69%. I suffer from anxiety and panic attacks already. So when I saw my readings alot of people where concerned about me. It turns out that when the oxygen reader is on your finger . And it starts to slip off because it's not tight enough. So your finger ends up partly on the oxygen reader as your finger partly slips out with out you knowing about it. Your oxygen levels drop dramatically until you push you finger all the way back in again as it only measures your tip of your finger when your finger partly sledes out without you knowing about it. It has caused me and loved ones unnecessary panic and calls to my GP and hospitals, not to mention my anxiety went though the roof causing me to have panic attacks and fast heart rate. Not happy about this at all . This issue needs a response from you asap. Update I received an email from wellue and they said the following........ Hi Sorry to hear that. May we know which ring and which finger did you wear? Usually it is suggest to wear on thumb, loose wearing may cause false reading. Also, our ring can't measure the Spo2 below 70%, could you please send us a report to show? Also May we know where did you buy the device ? Amazon, eBay, AliExpress or our store? Please provide a copy of the order or the order number. we will check and provide a solution asap. Let's keep in touch. Best regards, WellueTeam I replied to this and said .... I got it from Amazon. I showed them the proof of the 69% oxygen reading on the app and proof of purchase from Amazon. ( No reply ) I have emailed them again twice saying . I have sent you proof what you asked for, could you please contact me. ( No reply) I will give it another day or so and if I've not heard Anything I'm going to take action because this affected me wellbeing and mental health as I already suffer from anxiety and panic attacks. My doctor as also said he will support me with a written letter from my doctor if indeed I need to take action.

I purchased the o2 ring oxygen monitor and after a couple of month the rubber broke. Since there’s a one year warranty I contacted the company for a replacement, which I was sent swiftly, only to discover that the display replacement ring was so weak that it was hardly visible. I contacted Wellue again, but never got an answer.

I ordered 3 pulse oximeters from Wellue and figured after receiving that I did not need them. I contacted their support to schedule a return and we were in agreement that they were going to charge me $35 for "disinfecting" fees. Never heard of "disinfecting" fees but moving on. I had to request them multiple times to provide me where to ship/return the items. After a few days, Wellue sent me 3 different addresses to ship the items to. They wanted me to ship their items to other customers who ordered the same items. I told them that this was their job, not mines but they kept insisting to send them to the 3 addresses which had homes and apartment addresses. They were holding my money hostage, so I felt I did not have a choice in the matter. After 3 trips to the post office in attempt to ship out the items due to Wellue's inability to get the correct prepaid shipping labels, I finally got them shipped out. They did refund me most of the money except for the $35 "disinfecting" fees. I'm sure what Wellue did to me was illegal and I do have all of the emails to support my claim. They wasted my time and kept my $35 for "disinfecting" fees when I ended up shipping their customer orders. Wellue does have very competitive pricing but make sure you're keeping it, or you might go through a lot of headaches getting it returned. Small claims lawsuit is my next research. Update 3/31/22 to respond to Wellue's attempt to mitigate: I cannot provide any screenshot in this platform so good try. All I can do is attach a sample email of the disinfection fee. Look up order #61214 on your end and all the hoops your support group put me through. I wish I can show everyone the prepaid shipping labels that were sent to me. Here's the very first email from your so-called support group: We accept return , But the shipping is NOT our bill, also we will deduct $35 for Disinfection fee from your payment as a result of COVID-19, also this is not our mistake and not quality problem. Let's keep in touch. Best regards, WellueTeam