SpruceAt Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Spruce (getspruce.com) has 513 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Cleaning Service Providers · Dallas, Texas
Excellent
Cleaning Service Providers · San Antonio, Texas
Excellent
Cleaning Service Providers · Cedar Park, Texas
Excellent
Cleaning Service Providers · Aledo, Texas
Excellent
513 approved reviews, newest moderated first
customer
Thank you for the excellent service!
Response from SpruceNov 7, 2025
We’re so grateful for your wonderful feedback! It’s great to know you loved your service. Thank you for choosing Spruce, and we can’t wait to help keep your home looking its best for your next service!
Jose G.
Lourdes did an amazing job 'sprucing' up my apartment. She took her time and left it spotless. I recommend this service if you're a busy on the go professional. The last thing I want to do when I get home is to have to deep clean.
Response from SpruceNov 7, 2025
We truly appreciate your kind words! It’s always a pleasure to serve customers like you, and we’re thrilled you had a great experience. We will share your feedback with Lourdes, and we look forward to your next visit!
Manky H.
The booking process was smooth and the cleaner arrived on time, which made things easy. Unfortunately the cleaning itself didn’t meet my expectations and the result felt rushed rather than thorough. I hope future visits will show more consistency in quality.
Response from SpruceNov 6, 2025
Thank you for your feedback. We’re so pleased to hear the booking and arrival process went well for your service! For the cleaning quality, we will forward this along to our cleaning team, and if you reach out to [email protected] we will be more than happy to add permanent notes and/or restrict that cleaning team from returning to your home for future services. Thank you again for this feedback and for helping us improve our services!
customer
really clean, very conveinent
Response from SpruceNov 5, 2025
We’re so pleased you had a great experience! Thank you for your kind words and for choosing Spruce. We can’t wait to brighten up your space again for your next service!
RKZ
Rosemary did a thorough professional job. Arrives on time. She is clearly experienced. Looking forward to her working for me again.
Response from SpruceNov 5, 2025
Thank you so much for your wonderful review! We are so glad you loved your service and appreciate you for choosing Spruce for your cleaning needs. We will give Rosemary your feedback, and we can't wait to Spruce up your home for your next service!
Carol N.
I do not even want to give 1 star. If I could select 0, I would. I have received monthly cleanings from Spruce since January 2025. I had an issue in April that was annoying. They texted me several times saying they couldn't get in the door, that my code didn't work, and that I needed to update their system and threatened they would be leaving after 15 minutes. Turns out they weren't even at the correct address that was in their system. It took a lot for them to finally apologize and acknowledge it was their fault, not mine. Then in October I was expecting service between 1-5pm and at 4:45pm that day I received a text letting me know that they would not make it and would like to reschedule for the next day. They said they would apply a $20 credit to my account. However they weren't able to credit my October service since it had already been charged and their policy states they cannot apply credits or refunds retroactively after my card has been charged. I wasn't pleased with this but there was nothing I could do. So for my November cleaning I expected that the service would have a $20 credit it on it but I received the full price charge a day before the service. When I questioned it, the response I received via text was that it was in the system to be credited on my January 2026 service. That is 3 months later! When I questioned that they said they could credit my December service but again due to their policy they could not give a refund or credit retroactively and November has already been charged even though my service isn't even until tomorrow. When I complained, the customer service rep via text was extremely smug, no apologies. We "totally understand your concern and frustration" and "to keep in mind that the credit was automatically applied by the system itself and not us. In this case, we can try to remove the credits from your account which means that you no longer will have this discount and request a refund that if approved, it will be reflected within the next 3-5 business days. Do you think want me to proceed?" IF approved? I have asked to speak to someone from the management team but it's been crickets and I haven't heard from anyone. Their policies, customer service, system and operating model are all flawed. And their actual house cleaning service is average to less than average. Definitely not worth what they charge. If you are considering them, I highly recommend finding another service.
Response from SpruceNov 5, 2025
Hello, and thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you encountered. This is absolutely not the level of service we strive to provide, and we regret the inconvenience and stress it caused you. We’ve ensured that the refund for the credit in question has been processed back to the card on file. Moving forward, we’ve coached our support team to address credit-related concerns proactively and promptly, without requiring additional escalation or delay. Your feedback has been extremely helpful in identifying where our communication and process improvements are needed most, and we’re actively working to strengthen the support we provide to all customers. Thank you again for bringing this to our attention, and for giving us the opportunity to make things right!
Ricky D.
Dependable.
Response from SpruceNov 4, 2025
We’re so grateful for your wonderful feedback! It’s great to know you loved your service. Thank you for choosing Spruce, and we can’t wait to help keep your home looking its best for your next service!
customer
Great job done! Just wished I could have them be more thorough in areas they said they could not clean.
Response from SpruceNov 3, 2025
Thank you so much for your feedback! We’re so glad to hear you were happy with your service, and will forward your response along to our cleaning team to ensure quality for future services. Thank you for choosing Spruce!