Ruth P.
Rubbish company
I agree 100 percent with the one star reviews. Their website is misleading and when you discover that 2 pairs I ordered and paid for turned into 8 pairs and $NZ88 had been taken from my account. I realised I have been, literally, swindled. I tried to cancel the order and within minutes contacted my bank who were unable to stop payment as it had already gone through. This is a rubbish company preying on the vulnerable - and not so vulnerable.
Response from SoothRelieveDec 2, 2024
Hello Ruth, Thank you for bringing this to our attention. We're sorry to hear about any inconvenience you might have experienced. Our support team has reached out to you via email to assist with your concern. We hope you’ve received the message and that it helps resolve the issue promptly. If you haven’t seen it, please check your inbox and spam folder just in case. If the email is not there, please don’t hesitate to contact us directly at [email protected], and we’ll make sure to address your concerns right away. Warm regards, SoothRelieve Team