Polly S.
Scammed into ordering more pairs than required
My mum tried to order one pair of socks for my father. She added one pair to the basket and went to check out and somehow another 4 pairs got added and she was charged. Somehow even though she was placing the order the money came from my account and within 1 hour I cancelled the order, but they decided to process the charge and posted them 2 days later. When I contacted their customer service ‘Clara ‘ informed me due to their quick order processing and dispatch it was too late to be refunded!!!! My bank also blocked my account even before I called them as they suspected suspicious activity!!!! Suspicious company with appalling customer service that scams buyers into ordering extra pairs. Don’t order!!!!!
Response from SoothRelieveSep 30, 2024
Hello Polly, Thank you for sharing your experience. We're sorry to hear about any inconvenience you might have encountered. We had requested some additional order details to help resolve your concern but didn’t receive a response. If you’re still in need of assistance, please email us at [email protected] with your order ID and any relevant details so we can look into this for you as soon as possible. We’re here to help! Warm regards, SoothRelieve Team




