Stan
Scam site
I give 1 Star since zero stars is not an option. This is a scam. Stay far away. I thought I would take a look since I do have Ankle / foot swelling. I decided that i would give a try. I ordered 4 pairs, paid through papal and was returned to the site. Wait the site said, we have reduced the price do you want that reduced price If you say yes, you have just purchased 4 more pairs. You have now spent over $100. They advise to check the order. I wanted to cancel that 2nd order but there is no link to do that. The following day I received a mail from them that stated the items had physically shipped. The carrier site stated they did not have the items. I mailed them and requested cancellation and refund. Their response " not possible since items have shipped". In reality, it was another 5 days before the items physically shipped. They have a cancellation clause that denies cancellation beyond 6 hours of the order - yet they do not acknowledge the order for over 12 hours. I kick myself for falling for this scam. Be warned stay away from this outfit. There have been numerous exchanges between myself and this "company". Their reply of "we don't have enough details" is simply a delaying tactic. I returned the product 11 days ago and still no refund. On none of the mails is the order # quoted but the outward tracking # was5234192154832 These responses are all digitally generated. Since the ability to use Paypal affords this "company" some creditability that is undeserved I intend to close my A/C with paypal and tell them why. When GSR realizes that I mean what I say and issues a refund they should do so by mailed check to my home. Escalation by me is intended.
Response from SoothRelieveSep 30, 2024
Hello Stan, We’re sorry to hear that the issue hasn't been fully resolved yet. Our support team has sent you an email in hopes of fixing the problem but regretfully, we didn’t receive a reply. Could you please check your inbox and let us know if the message was received? Alternatively, feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist. Warm regards, SoothRelieve Team




