Vicki K.
Lag in receiving meds
I had to go a week or more with no medication because it took a week to 10 to receive from pharmacy. Just when I’d get a losing streak going it was shut down because I didn’t receive the medication.
Response from ShapelyJul 23, 2025
Hi! So sorry to hear about the delay in your receiving medication most recently. We're happy to hear that you received most of your orders on time and are proud that 95% of our medications are received in a timely fashion (within about 1 week). But on occasion there are factors outside of our control that lead to delays, such as holidays (such as 4th of July) and pharmacy delays. We appreciate your understanding. In the future, feel free to reach out to us directly. We're always happy to work things out in case of any pharmacy delays! To prevent any delays in your medication, we also recommend re-ordering when you have 1 more dose of medication remaining



